Front Desk Associate

Location: San Pedro Sula, La Ceiba, Honduras

Job Title: Front Desk Associate

Job Summary:

We are seeking a highly organized and personable Front Desk Associate to join our team. The ideal candidate will be bilingual, possess excellent communication skills, and have experience handling a high volume of inbound calls. Prior experience at the front desk and in a medical back office is preferred. This role is crucial for providing exceptional customer service and ensuring smooth operations within our office.

Key Responsibilities:

• Manage a high volume of inbound calls, directing them to the appropriate departments or personnel.
• Schedule and confirm appointments, maintaining an organized calendar.
• Handle patient check-ins and check-outs, including the collection and verification of insurance information.
• Assist with administrative tasks such as data entry, filing, and managing correspondence.
• Coordinate with the back-office team to ensure seamless patient flow and efficient office operations.
• Provide information and support to patients regarding services, policies, and procedures.
• Ensure patient confidentiality and comply with HIPAA regulations.

Qualifications:

• Bilingual: Proficiency in English and Spanish is required.
• Experience: Prior experience as a front desk receptionist is preferred. Experience in a medical setting is a plus.
• Communication Skills: Excellent verbal and written communication skills.
• Multitasking: Ability to handle multiple tasks simultaneously and efficiently manage a high volume of inbound calls.
• Customer Service: Strong interpersonal skills with a patient-centered approach.
• Tech-Savvy: Proficient in using office equipment and software, including Microsoft Office Suite and scheduling software.
• Organizational Skills: Exceptional organizational skills with attention to detail.
• Team Player: Ability to work collaboratively with a team and contribute to a positive work environment.
• Professionalism: Maintain a professional appearance and demeanor at all times.

We look forward to receiving your application and exploring the possibility of working together to create exceptional architectural solutions.

Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.

No Third Party Agencies or Submissions Will Be Accepted.

Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP

Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.