Gaming Manager - The Angel of Malvern

Location: Melbourne, Victoria, au

Company Description

At Refinery Group, we hire for attitude as much as experience. 

Were looking for people who lead from the floor. 

The people who know gaming operations inside and out, build strong relationships with guests, support their team, and take pride in running safe, compliant and high-performing venues. Experience matters, but so do leadership, professionalism and a genuine passion for hospitality. 

If youre an experienced Gaming Supervisor ready to take the next step, wed love to hear from you.

Job Description

About the Opportunity 

The Angel of Malvern is entering an exciting new chapter under Refinery Group. 

As a well-known local venue, The Angel is being revitalised with a strong focus on hospitality, guest experience and operational excellence. Were seeking an experienced Gaming Supervisor whos ready to take the next step in leading the day-to-day gaming operation and help shape the future success of the venue. 

This role is perfect for someone who thrives in a fast-paced environment, enjoys leading from the floor and understands the balance between exceptional guest service, commercial performance and regulatory compliance. 

Working closely with the Venue Manager and wider leadership team, youll oversee gaming operations, support and develop team members, ensure compliance standards are maintained, and create a welcoming environment where guests feel valued and looked after. 

This is a fantastic opportunity to join a growing hospitality group and make a genuine impact within a venue undergoing transformation. 

Why Join Us 

• Shape one of Melbournes most anticipated new hospitality destinations 

• Discounts across all Refinery Group businesses 

• Supportive leadership and a positive, collaborative team culture 

• Training and Master Classes with industry leading experts like Justin North and Liam Burns 

• Annual staff parties 

• Opportunities across bars, restaurant service, events and functions 

• Career pathways within our expanding hospitality portfolio 

• Training and development 

• Employee referral scheme – paying up to $600 per successful candidate 

• Free staff meals on shift 

• Join a passionate, ambitious team with a shared vision for excellence 
  

About You 

Youre a hospitality professional who understands that great gaming operations start with great guest experiences. 

You are confident leading teams, passionate about compliance and operational standards, and enjoy being actively involved in the day-to-day running of a busy gaming environment. 

Youll also bring: 

• Minimum 3+ years experience as a Gaming Supervisor or similar leadership role 

• Strong understanding of Victorian gaming regulations and compliance requirements 

• Knowledge of Victorian liquor licensing and hospitality legislation 

• Experience managing gaming operations, cash handling procedures and venue compliance 

• Excellent communication and stakeholder management skills 

• Strong organisational skills and attention to detail 

• A hands-on leadership style with a solutions-focused mindset 

• A genuine passion for hospitality and guest service 

• Current RSA, RSG and Victorian Gaming Industry Employee Licence 

• Availability to work a rotating roster including evenings, weekends and public holidays 

What You’ll Be Doing

• Overseeing the day-to-day operation of the gaming department 

• Leading, coaching and supporting gaming team members 

• Ensuring compliance with all gaming, liquor licensing, WH&S and company requirements 

• Managing gaming staff rosters, training and performance standards 

• Maintaining gaming equipment audits, cash management and banking procedures 

• Supporting venue security, opening and closing procedures, and asset protection 

• Building strong relationships with guests and resolving issues professionally

• Collaborating with venue leadership to drive operational excellence and guest satisfaction 

• Identifying opportunities to improve processes, performance and the overall guest experience 
  

Join us on this exciting journey and help shape a hospitality experience Melbourne won’t forget. 

Apply now — we’d love to meet you.