Gaming Attendant - Queens Lounge (The Angel of Malvern)

Location: Melbourne, Victoria, au

Company Description

At Refinery Group, we hire for attitude as much as experience.

Were looking for the people guests remember. The people who bring energy to the floor, create genuine connections, support their teammates, and make every guest feel welcome. Technical skills can be taught, but attitude, personality, and a passion for delivering great experiences are what truly set people apart.

Job Description

About the Opportunity 

We’re looking for a friendly, confident and service focused Gaming Attendant to join our team. This is a great opportunity to be part of a welcoming, well-run venue where guests can enjoy a safe, comfortable and enjoyable gaming experience. 

Working closely with our Duty Managers and Venue leadership team, you’ll play a key role in delivering exceptional customer service across our gaming floor, ensuring compliance, safety and a consistently high standard of presentation. 

If you love creating positive guest experiences, enjoy a fast-paced environment and bring a calm, professional approach — this role is for you. 

Why Join Us 

• Shape one of Melbournes most anticipated new hospitality destinations 

• Discounts across all Refinery Group businesses 

• Supportive leadership and a positive, collaborative team culture 

• Training and Master Classes with industry leading experts like Justin North and Liam Burns 

• Annual staff parties 

• Opportunities across bars, restaurant service, events and functions 

• Career pathways within our expanding hospitality portfolio 

• Training and development 

• Employee referral scheme – paying up to $600 per successful candidate 

• Free staff meals on shift 

• Join a passionate, ambitious team with a shared vision for excellence 

What You’ll Do 

As a Gaming Attendant, you will: 

• Provide friendly, attentive and responsible customer service on the gaming floor 

• Assist guests with machine operation, payouts, queries and general support 

• Maintain a strong presence across the gaming, TAB and Keno areas 

• Ensure compliance with all regulatory and venue procedures 

• Monitor patron behaviour and support responsible gambling practices 

• Keep the gaming room clean, tidy and well presented at all times 

• Prepare and serve beverages to gaming patrons (where applicable) 

• Handle cash and payouts accurately and efficiently 

• Assist with machine resets, minor machine issues and clearing faults 

• Work collaboratively with the wider team to deliver a safe and welcoming environment 

About You 

You’re customer focused, reliable and enjoy a role with variety, movement and guest interaction. You’ll also bring: 

• Previous gaming, hospitality or customer service experience (preferred) 

• A calm and confident manner, especially under pressure 

• Excellent communication and problem solving skills 

• Strong attention to detail and pride in presentation standards 

• A genuine focus on delivering safe and responsible service 

• Ability to work nights, weekends and rotating rosters 

• Current RSA and RSG (required) 

Join Our Team 

If you’re passionate about great service and enjoy working in a dynamic environment, we’d love to meet you. 

Apply now.