Remote Personal Assistant (Insurance Claims & Policy Support)

Location: Remote

We are looking for a mature Remote Personal Assistant to support a Singapore-based Financial Advisor with insurance claims, policy servicing, and financial documentation.

This is a highly structured administrative role involving regular data entry, document checking, claims submissions, policy updates, and follow-ups. The successful candidate must be comfortable performing repetitive tasks while maintaining a consistently high level of accuracy, patience, and professionalism.

Direct experience in insurance claims, policy servicing, or financial advisory support is strongly preferred. Candidates who have previously supported a Financial Advisor, Insurance Advisor, or similar individual contributor will have a strong advantage.

*Comprehensive step-by-step training will be provided. We are therefore looking for someone who takes their responsibilities seriously and is genuinely interested in building a stable, long-term working relationship.

Key Responsibilities:

• Update and maintain clients’ financial portfolio consolidations using Excel and Google Sheets.
• Submit medical claims via insurer portals and email.
• Communicate with clients regarding updates, outstanding documents, and ongoing matters.
• Support policy servicing requests such as change of particulars, fund switches, and policy updates.
• Arrange client review appointments and maintain client databases.
• Support client servicing initiatives including event coordination and gift arrangements.
• Manage website enquiries and respond professionally to inbound queries.
• Handle data entry, document review, and administrative tracking with high accuracy.

Requirements:

• Direct experience in insurance administration, claims processing, or policy servicing is strongly preferred.
• Familiarity with insurance policies, claims documentation, insurer portals, and policy servicing procedures.
• Experience handling financial documents, client records, confidential information, or compliance-related documentation.
• Proficient in Microsoft Excel/Google Sheets, including regular data entry, tracking, and record maintenance.
• Excellent written and spoken English, with the ability to communicate clearly and professionally.

The ideal candidate is someone who:

• Highly meticulous, patient, and attentive to small details, particularly when reviewing financial and insurance documents.
• Comfortable performing repetitive administrative tasks accurately and consistently.
• Proactive and resourceful, with the ability to identify outstanding matters and follow through without constant reminders.
• A fast learner who can understand structured processes and quickly grasp technical knowledge.
• Able and willing to learn independently, research unfamiliar matters, and resolve routine issues where appropriate.
• Able to manage urgent requests, multiple deadlines, and competing priorities calmly and effectively (ie: tracking progress of claims, sending calendar reminders, updating sheets).
• Receptive to feedback and willing to follow established procedures and step-by-step workflows.
• Can be trusted to manage confidential financial and insurance information responsibly.
• Values stability and is committed to developing long-term expertise in claims and policy administration.

Salary range: Singapore Dollars $600 - $1,000/month

Working Hours: Monday to Friday: 10:00 AM – 7:00 PM (GMT+8 – Singapore Time)