Senior HR Operations Specialist

Location: Remote, Mexico

Department: Human Resources

Work Location: remote local

We are seeking a Senior HR Operations Specialist to join our HR Shared Services team. This Tier 2 role provides advanced operational support for complex HR inquiries, transactions, and escalations that require deeper expertise, sound judgment, and cross-functional coordination beyond Tier 1 support.

The Senior HR Operations Specialist is responsible for resolving exception-based and sensitive issues, ensuring consistent application of HR policies and processes, and identifying root causes that reduce rework and improve service delivery. This role partners closely with HR Transformation & Operations, HR Technology, Payroll, Centers of Excellence, and HR Business Partners to strengthen end-to-end process performance.

At Ralliant, this role is critical to stabilizing core HR operations, improving process design, and ensuring the HR operating model functions effectively at scale.

Key Responsibilities

Tier 2 Issue Resolution

• Resolve escalated cases from Tier 1 that require advanced policy interpretation, exception handling, cross-functional coordination, review of historical transactions or employee records, or elevated judgment and sensitivity.
• Manage complex issues across payroll, benefits, leave and absence, HR data, and related processes.
• Own cases end to end, ensuring accurate resolution, timely follow-up, and clear communication with employees, managers, and internal stakeholders.
• Serve as a trusted escalation point while minimizing unnecessary handoffs to HR Business Partners and Centers of Excellence.

HR Systems, Data & Operational Execution

• Execute complex HR transactions in core systems (e.g., Oracle, )
• Analyze and resolve data integrity issues across systems and processes
• Create, generate, and analyze standard and ad hoc reports to support operational decision-making and issue resolution.
• Identify root causes of recurring errors, system gaps, and manual workarounds
• Ensure compliance with established controls, policies, and audit requirements
• Partner with HR Tech and HRTO to test, validate, and refine system or process changes

Escalation Management & Cross-Functional Coordination

• Act as the primary owner for Tier 2 cases, coordinating across Payroll, Total Rewards, Employee Relations, Legal, Centers of Excellence, HR Technology, and HR Business Partners as needed.
• Set clear expectations with employees and managers regarding resolution timelines and next steps
• Resolve issues effectively, reducing re-escalation, repeat contacts, and case recycling.
• Escalate to Tier 3 or specialized teams only when appropriate and with complete context, documentation, and recommended next steps.

Process Improvement, Simplification & Automation

• Identify systemic issues through analysis of case trends, escalations, and rework
• Translate operational challenges into clear problem statements and improvement opportunities
• Recommend and support solutions that strengthen controls, simplify workflows and decision points, reduce manual effort and error risk, and enable automation and self-service.
• Partner with HRTO, HR Tech, and COEs to drive scalable improvements
• Support process stabilization, redesign initiatives, and continuous improvement efforts (e.g., RBS tools)

Knowledge Management & Tier 1 Enablement

• Strengthen Tier 1 capability by improving knowledge articles, standard operating procedures, decision frameworks, escalation criteria, and guidance on recurring issues and trends.
• Reinforce consistent application of HR policies and practices
• Improve upstream resolution rates by reducing avoidable escalations

Customer Experience & Professional Standards

• Manage complex and sensitive interactions with professionalism, empathy, and clarity
• Maintain strict confidentiality and data privacy standards
• Represent HR as a unified function, ensuring seamless and consistent communication
• Balance employee experience with operational discipline and policy adherence
• Model and reinforce Ralliant’s HR operating model through day-to-day execution

What Success Looks Like

• Timely and accurate resolution of complex Tier 2 cases
• Measurable reduction in repeat escalations and chronic issue areas
• Improved quality of Tier 1 inputs, knowledge content, and case handling
• Reduced defects, rework, and downstream corrections
• Clear visibility into systemic risks and improvement opportunities
• Strong, trusted partnerships across HRTO, HR Tech, and functional teams

Required Qualifications

• Bachelor’s degree in Human Resources, Business, or related field (or equivalent experience)
• 3–6 years of experience in HR operations, shared services, payroll, benefits, HR systems, or complex case management in a process-driven environment.
• Strong experience using HR systems such as Oracle, , Workday, or similar platforms.
• Demonstrated ability to manage and resolve complex, cross-functional issues
• Strong analytical thinking and written communication skills
• Ability to communicate clearly and effectively in English, both verbally and in writing, is essential for success in this role
• Ability to operate effectively in ambiguous or exception-based scenarios

Key Skills & Attributes

• Strong operational judgment and structured problem-solving capability
• Ability to identify root causes and drive sustainable solutions
• Comfortable working across teams, systems, and processes
• Clear and composed communicator in high-impact situations
• Continuous improvement mindset with focus on simplification and scalability
• Ability to balance employee experience with consistency, controls, and compliance

Why This Role Matters at Ralliant

As Ralliant continues to scale in a post-spin environment, the Tier 2 HR Operations Specialist plays a critical role in:

• Stabilizing and strengthening core HR operations
• Reducing escalation volume and dependency on HRBPs and COEs
• Improving data quality, system reliability, and process consistency
• Enabling safe and sustainable adoption of automation, self-service, and AI
• Ensuring the HR operating model is executed effectively in practice
• This is a critical problem-solving and continuous improvement role focused on ensuring HR services are reliable, scalable, compliant, and consistently aligned to the HR operating model.

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Ralliant Corporation Overview

Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we’re building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.

We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.

Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.