Customer Service Representative (Remote)

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service, responding to inquiries, resolving concerns, and ensuring a positive customer experience.

Job Responsibilities

Customer Interaction: Interact with customers via phone and email in a professional and courteous manner. Address inquiries, provide information, and assist customers with service requests.

Problem-Solving: Identify and analyze customer needs, provide effective solutions when necessary, schedule appropriate services, and escalate complex issues to the appropriate member of the management team.

Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in the customer management system.

Dispatching: Efficiently dispatch vehicles and coordinate personnel to meet customer requests, considering factors such as location, urgency, and availability. Ensure personnel are properly routed to customer sites.

Product Knowledge: Develop a strong understanding of our products and door services in order to provide customers with accurate information and appropriate assistance.

Great Reasons to Work With Us

• Hourly salary based on experience.
• Career advancement opportunities.
• Positive and supportive work environment.
• Employee recognition and rewards.
• Comprehensive health benefits.
• 401(k) matching.
• 8 company-paid holidays.
• Paid time off (PTO).

Requirements

• High school diploma or equivalent; Associates or Bachelors degree preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Excellent attention to detail and accuracy in data entry.
• Ability to work in a fast-paced environment.
• Strong organizational skills with the ability to prioritize and manage multiple tasks.