Spvr SPP Support Coordinators

Location: USA, PA, West Chester, QVC

Time Type: Full time

Job Description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and rewarding careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®.

Your Opportunity, Your Team

As Supervisor, Planning & Broadcast Support, you’ll lead a team of four Support Coordinators whose work helps QVC promotions, live shows, and .com activity run accurately and smoothly.

You’ll guide daily operational support for Planning and Broadcasting, serving as a key connection point across Planning, Merchandising, IT, Broadcasting, Accounting, and external vendors.

You’ll coach and develop your team, manage coverage and escalations, and look for ways to improve the processes and systems that support QVC’s multi-platform business.

Where Youll Work

This role is fully remote and you must reside in PA, NJ, or DE.

What Youll Do

• Lead, coach, and develop four Support Coordinators; coordinate schedules to maintain appropriate coverage and support consistent work quality.
• Oversee accurate setup and execution of companywide promotions, including Free Shipping & Handling and Flash Easy-pay, along with daily activities affecting live shows and .com promotions.
• Serve as a primary contact for Planning and Broadcasting support requests; coordinate with internal teams and vendors to investigate issues and drive timely resolution.
• Guide the team’s management of planning and merchandising systems and information, including vendor funding forms, royalties, approval limits, hierarchies, and action codes.
• Identify operational or system improvement opportunities, report recurring issues, and partner with Planning and cross-functional teams on solutions and special projects.

What Youll Bring

• Planning, merchandising, or broadcasting experience is preferred; a bachelor’s degree is preferred.
• Experience leading, coaching, or coordinating the work of others.
• Ability to prioritize multiple requests, manage escalations, and adapt schedules or identify workarounds to meet business needs.
• Ability to build effective working relationships across levels and functions, including Planning, Merchandising, Broadcasting, IT, Accounting, and vendors.

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidates qualifications, skills, experience, and geographic location as well as business and market conditions.