Patient Financial Counselor - PACE

Location: Renton, WA, United States; Hybrid

Schedule: Monday to Friday Day shift

This position will be traveling to see participants in our Washington state PACE service area.

A Patient Financial Counselor in the Program for All-Inclusive Care of the Elderly (PACE) plays a crucial role in managing the financial aspects of care for our participants, all of whom are over 55 years old and medically frail enough to live in a skilled nursing facility, but through PACE services, are able to remain living in the community. This position works directly with PACE participants, their legal representatives, and financial stakeholders to ensure timely payments, collaborating with representative payee businesses for smooth participant transitions, and addressing complex financial problems through critical thinking and problem-solving. The Patient Financial Counselor provides excellent customer service and acts as a key point of contact for the participants and their families, guiding them through initial and ongoing Medicare, Medicaid, and PACE eligibility. 

Providence PACE is a Program of All-Inclusive Care for the Elderly that strives to keep older adults as healthy as possible living in the community through clinics, home visits and more. Join our team to help empower elders in your community to live active, independent lives.

Required Qualifications:

• 2 years customer service with data analysis experience, preferably in healthcare.

Preferred Qualifications:

• Bachelor’s Degree in Social Work or finance-related field, or 3+ years in customer service role.

Why Join Providence? 

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Us

A Patient Financial Counselor in the Program for All-Inclusive Care of the Elderly (PACE) plays a crucial role in managing the financial aspects of care for our participants, all of whom are over 55 years old and medically frail enough to live in a skilled nursing facility, but through PACE services, are able to remain living in the community. This position works directly with PACE participants, their legal representatives, and financial stakeholders to ensure timely payments, collaborating with representative payee businesses for smooth participant transitions, and addressing complex financial problems through critical thinking and problem-solving. The Patient Financial Counselor provides excellent customer service and acts as a key point of contact for the participants and their families, guiding them through initial and ongoing Medicare, Medicaid, and PACE eligibility.