Your day-to-day  

• Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed 

• Meet regularly with clients to review support interactions, system status, key issues, emerging threats and how to combat them using Proofpoint products and services 

• Develop deep understanding of customer’s business and operational needs 

• Maintain deep practical technical knowledge of Proofpoint’s integration within the customers environment, including network, security, systems administration, and messaging management 

• Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions 

• Provide proactive recommendations that protect our customer’s information assets, leveraging the Proofpoint product suite 

• Identify and prioritize short term and long-term goals 

• Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team 

• Plan, document, and identify risks and challenges for production changes that span multiple services or technologies 

• Monitors levels customer satisfaction and escalates customer concerns as necessary 

• Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints 

• Uses independent judgment within broad parameters 

• Designs and implements solutions to complex problems with minimum supervision 

• Provide technical guidance to customer teams and respond to enquiries regarding product features and functionality 

Email-Centric Threat hunting & Detection  

• Lead proactive, hypothesis-driven threat hunting focused on email-borne threats, including phishing, business email compromise (BEC), credential harvesting, malware delivery, and abuse of trusted services 

• Analyze messaging telemetry, email headers, URLs, attachments, and user interaction data to identify low-signal, evasive, or novel attack patterns 

• Correlate customer email data with Proofpoint threat intelligence to uncover emerging attacker infrastructure, techniques, and social engineering trends 

• Investigate suspicious or ambiguous email activity to determine attacker intent, scope of impact, and risk to users and the organization 

• Translate threat hunting findings into actionable recommendations, detection improvements, and preventative controls using Proofpoint solutions 

• Partner with internal threat research, detection engineering, and product teams to share email-centric threat insights and improve platform-wide protections 

• Deliver clear, customer-facing briefings on email threat hunting results, trends, and lessons learned, tailored to both technical and executive audiences 

What you bring to the team 

• 3+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas 

• Managed security or consultancy experience is required 

• Knowledge of data communication concepts and technologies, specifically email and networking 

• Develop innovative ways to leverage existing data and correlate customer data with other sets available at Proofpoint 

• Working knowledge of Windows, Active Directory, and Microsoft Exchange 

• A history of successfully motivating and inspiring coworkers your team and ensure they work efficiently and effectively 

• Ability to effectively work in a team environment as well as independently 

• Must be proactive and have outstanding verbal and written communication skills 

• The successful candidate will have relevant experience with Proofpoint products and understand threat protection 

• A deep understanding and up-to-date handle on the evolving threat landscape, giving briefings to customers, prospects and internal groups to spread threat intelligence landscape awareness 

• Proactive, self-starter driven by setting and achieving goals 

• Background in security, especially around threat actor tactics, techniques, and procedures