HR Time and Attendance Analyst

Location: Remote

• Client Support & Troubleshooting
  • Serve as a primary point of contact for client inquiries related to timekeeping platforms, including Kronos, TimeCo, and PTO in PrismHR.
  • Troubleshoot and resolve technical or usage issues through phone, email, or screen sharing.
  • Guide clients through system navigation, functionality questions, and problem resolution in real-time.
• System Configuration & Administration
  • Assist with system configuration based on client requirements, including setting up pay rules, schedules, and PTO accruals.
  • Support onboarding of new clients and system users within timekeeping platforms.
• Reporting & Feedback
  • Track, log, and report on client interactions, open issues, and resolutions using internal systems.
  • Identify patterns or recurring issues and suggest improvements to workflows or training materials.

• 1–3 years of experience with timekeeping, HRIS, or payroll systems.
• Experience working with a time and labor management system
• Prior experience in a client-facing role, with a strong focus on customer service and communication.
• Working knowledge of timekeeping/payroll concepts (PTO accruals, overtime rules, punches, etc.) is a plus.

• Excellent verbal and written communication skills with a strong customer service orientation.
• Comfortable managing a high volume of inquiries while maintaining attention to detail and follow-through.
• Strong troubleshooting and problem-solving skills; persistent in finding root causes and driving resolution.
• Self-motivated with the ability to work independently and as part of a cross-functional team.
• Capable of leading virtual trainings or client walkthroughs via Zoom or Teams.