Israel Renewals & Expansion Manager (Fixed Contract)

Department: Sales

Employment Type: Fixed Term Contract

Location: Raanana, Israel, Raanana, Israel, Remote

Key Responsibilities

• Own the complete renewal lifecycle for an assigned portfolio of domestic and international customers. 
• Engage customers proactively well in advance of contract expiration. 
• Forecast renewal outcomes and maintain an accurate renewal pipeline. 
• Lead commercial renewal negotiations while protecting recurring revenue and minimizing churn. 
• Coordinate cross-functional teams to address customer issues that could impact renewals. 

• Identify upsell, cross-sell, and expansion opportunities within existing customer accounts. 
• Partner with Customer Success and Sales teams to develop account growth strategies. 
• Present additional products, services, and licensing options aligned with customer business needs. 
• Drive expansion revenue while maintaining high levels of customer satisfaction. 

• Develop strong relationships with customer stakeholders across technical, operational, and executive levels. 
• Understand customers business objectives and align commercial solutions accordingly. 
• Serve as the primary commercial point of contact during renewal and expansion discussions. 
• Manage commercial escalations, contract negotiations, and pricing discussions. 

• Maintain accurate customer and opportunity data within the CRM. 
• Forecast monthly, quarterly, and annual renewal and expansion revenue. 
• Track and report key metrics, including: 
  • Gross Revenue Retention (GRR) 
  • Net Revenue Retention (NRR) 
  • Annual Recurring Revenue (ARR) 
  • Renewal Rate 
  • Churn Rate 
  • Expansion Revenue 
  • Pipeline Coverage 

• Work closely with:
  • Customer Success 
  • Sales 
  • Product Management 
  • Finance 
  • Legal 
  • Operations 
• to ensure timely contract execution, smooth customer transitions, and an exceptional customer experience.

Skills, Knowledge, and Expertise

• Bachelors degree in Business Administration, Marketing, Communications, Economics, or a related field, or equivalent practical experience. 
• 3–7 years of experience in Renewals, Account Management, Customer Success, Sales, or Revenue Operations within a SaaS or technology company. 
• Proven experience managing subscription or recurring revenue renewals. 
• Strong commercial negotiation and consultative selling skills. 
• Excellent verbal and written communication skills in English. 
• Professional proficiency in Hebrew and English (written and spoken).
• Experience working with CRM platforms such as Salesforce, HubSpot, or similar. 
• Strong analytical, forecasting, and organizational skills. 
• Ability to work effectively in a fast-paced, global environment across multiple time zones. 

• Experience working for an Israeli high-tech company serving global enterprise customers. 
• Experience selling enterprise software, cybersecurity, cloud, or technology solutions. 
• Strong understanding of SaaS metrics including ARR, MRR, NRR, GRR, CAC, and churn. 
• Experience with contract management, pricing negotiations, and commercial agreements. 
• Familiarity with international customers across North America, EMEA, and APAC.