What You Will Do As A Claims Associate

• Obtaining critical claims information and setting up a claim in claims system (PTS)

• Answering incoming phone calls

• Submitting claim and inspection request to adjusters and vendors

• Investigates prior claims and related information for adjusters

• Investigates weather and storm information using the internet

• Supports mail distribution, filing and scanning· Managing diary entries

• Maintaining positive internal and external work relationships

• Assisting insureds, agents, and claimants with information on a claim, questions or concerns when appropriate

• Inputting expense and claims checks as needed· Supporting the Claims Department

What You Will Bring As A Claims Associate

• High School Diploma or GED required 

• Minimum of one year of related claims or customer service experience preferred 

• Exceptional customer service skills 

• Ability to work independently with little employee supervision 

• Gathers and analyzes information skillfully 

• Follows policies and procedures 

• Sets up claims and submits to adjusters in a timely manner 

• Manages difficult or emotional customer situations 

• Shows empathy 

• Maintains confidentiality 

• Writes clearly and informatively 

• Demonstrates accuracy and thoroughness 

• Works with integrity and ethically 

• Prioritizes and plans work activities 

• Proficiency with Microsoft Office suite (Outlook, Word, Excel, PowerPoint) 

• Experience working with global and/or US based business teams 

• Excellent written and communication skills in English language  

• Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload 

What You Will Get Supporting Porch Group 

Monthly Salary: COP 3,200,000.00 to COP 3,600,000.00

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