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System Analyst

Plata Card
Remote
Remote· 2 months ago

Straight from Plata Card’s careers page. Apply on the company site — no recruiter, no middleman.

System Analyst Senior [Customer Service]

Location: Worldwide

Department: HQ

Customer Service team is engaged in creating an interface for customer support agents to ensure fast and high-quality service. It also creates a variety of tools for other agents who work with customers at different stages of the product.


Challenges that await you:
  • Participation in the products life cycle from idea to implementation and launch
  • Elaboration of specifications for integration interactions between products
  • Work with Engineering, Design, and other key teams, ensuring a unified and effective approach to product development.
  • Creation of technical documentations, specifications and service requirements
  • Designing efficient technical solutions considering business needs with development team
  • Finding solutions for complex issues on production
  • End-to-end product development requirements management

What makes you a great fit:

  • At least 3 years of experience as System Analyst.
  • Experience with designing API, architecture, data model and business processes.
  • UML/BPMN experienced.
  • Experience maintaining living system documentation and knowledge sharing within the team.
  • REST/gRPC models knowledge.
  • Experience designing complex scalable services with high load and high availability.
  • Hands-on experience in launching and developing products from scratch.
  • Basic knowledge of prioritization frameworks and team management skills.
  • Basic SQL skills.
  • Ability to ensure predictability of delivery by reducing uncertainty through detailed system analysis.
  • B1 or higher English level for effective communication with an international team.
  • Strong communication skills to act as the first point of contact for any questions about system functionality, bridging business and engineering.

Your bonus skills:

  • Understanding of asynchronous programming patterns
  • Experience working with Kafka
Our ways of working:
  • Innovative Spirit: A commitment to creativity and groundbreaking solutions
  • Honest Feedback: valuing open, transparent communication
  • Supportive Team: a strong, collaborative community
  • Celebrating Achievements: recognizing our wins together
  • High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances
Our benefits:
  • Relocation support to one of our hubs — Cyprus, Georgia, Serbia, or Kazakhstan — with assistance for the employee and their family
  • Flexible work from one of our offices or remote
  • Healthcare Coverage
  • Education Budget: Language lessons, professional training and certifications
  • Wellness Budget: Mental health and fitness activity reimbursements
  • Vacation policy: 20 days of annual leave and paid sick leave

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