Senior Customer Success Manager

Remote US

Overview:

TUNE, part of the Andromeda operating group within Constellation Software Inc. (CSI), is a leading SaaS platform in the partner and affiliate marketing space. TUNE enables brands, agencies, and networks to launch, manage, and optimize performance marketing programs through powerful tracking, attribution, and partner management technology.

Andromeda is an operating group within Constellation Software Inc., focused on acquiring and operating vertical market software businesses. Within this structure, TUNE benefits from the long-term stability, operational expertise, and capital backing of CSI while maintaining the autonomy and agility to innovate and serve its customers in the rapidly evolving performance marketing ecosystem.

As a Senior Customer Success Manager at TUNE, you will work closely with our most strategic customers to ensure they are maximizing the value of the platform. You will act as a trusted advisor, helping clients optimize their partner marketing programs, drive product adoption, and identify opportunities for expansion and long-term growth. This role blends strategic account management, technical platform expertise, and consultative customer engagement, with a strong focus on retention, renewal, and customer success.

Job Responsibilities:

• Owning a book of business of current clients and serving as a main point of contact for our largest revenue and most strategic accounts
• Building deep relationships with clients to establish a consultative approach toward growing and optimizing their business
• Renewing annual contracts and upselling new products to our current clients
• Promoting new features and services by training and empowering clients to adopt those features
• Strategizing with clients for deeper utilization of, and success with, the TUNE platform
• Analyzing future potential, opportunities, and growth for your TUNE accounts.
• Serving as the Subject Matter Expert (SME) on a specific topic
• Assisting the Director of Customer Success with training and support of Customer Success Managers
• Owning and executing ad hoc projects and initiatives as needed

Competencies:

• A passion for the online & mobile advertising industry
• Ability to pick up, learn, and quickly become knowledgeable in SaaS tech concepts 5+ years of account management & customer focused experience, utilizing a consultative mindset
• Past sales or business development experience in the growth of existing clients
• Experience managing large and strategic brands
• Experience in affiliate marketing, partner marketing, or performance marketing
• Ability to prioritize and manage the needs of many accounts
• Exceptional interpersonal communication, presentation skills, and business acumen.
• Must feel comfortable engaging with executive leaders.
• Must have experience negotiating win-win contract conditions with clients. Outgoing, positive, and energetic personality.
• This role requires building a positive relationship with our clients to support their ongoing loyalty.
• Must have experience and feel comfortable being in some type of leadership role, fully owning projects and provide training and guidance to other employees.

Qualifications [Minimum required Education and Experience]

• Bachelor’s degree is required