Contract & Billing Operations Manager

Team: General & Administrative

Location: Remote

Commitment: Full Time (Remote)

Workplace Type: remote

Key Responsibilities

• Lead contract negotiations with higher education partners across new sales agreements, renewals, and RFP responses 
• Manage the full contract lifecycle: drafting, redlining, negotiation, internal approval, execution, and renewal tracking 
• Turn around redlines promptly, balancing legal and business risk against deal velocity 
• Make independent, pragmatic decisions on contract terms within established risk tolerances, escalating only when truly necessary 
• Serve as the primary liaison with partner institutions procurement and legal offices, guiding contracts through their internal approval processes 
• Build and maintain a system for tracking key contract data (renewal dates, terms, obligations, risk flags) to support proactive account and revenue management 
• Partner with the Controller and Finance team to ensure contract terms align with billing, revenue recognition, and budgeting needs 
• Support billing plan setup and collections efforts as needed, helping ensure contract terms are accurately reflected downstream 
• Maintain and improve contract templates, playbooks, and negotiation workflows over time 
• Identify process bottlenecks in the contract-to-cash workflow and recommend improvements 

Qualifications Required

Proven experience negotiating and managing contracts end-to-end, ideally in a B2B, SaaS, or higher education context 
Experience working with institutional procurement and/or legal review processes (higher education experience strongly preferred but not required) 
Strong project management and organizational skills, with the ability to track and report on contract data across a portfolio 
Comfort making pragmatic business judgment calls on contract terms rather than defaulting to escalation 
Exposure to billing, invoicing, or collections processes, or a strong interest in developing this skill set 
Experience with Salesforce (or similar CRM), especially for contract tracking and reporting 
Excellent written and verbal communication skills, with the ability to negotiate confidently with both legal and non-legal stakeholders 
A collaborative, low-ego approach - this role succeeds by removing friction, not adding process for its own sake 
Ability to manage a high volume of concurrent negotiations without losing track of details 

Perks & Benefits

• Competitive salary + annual bonus 
• Flexible PTO and hybrid/remote work options 
• Full medical, dental, and vision coverage 
• 401(k) with generous company match + financial planning resources 
• Company-paid life and disability insurance 
• Collaborative, purpose-driven culture 

About us

PeopleGrove empowers colleges and universities to deliver meaningful engagement and hands-on learning that drives measurable outcomes for students, alumni, programs, and institutions. From mentorship and career readiness to clinical placements and competency management, PeopleGrove helps institutions improve student preparedness, meet accreditation standards, and prove program effectiveness. The platform supports over 500 institutions and 750+ academic programs, including 98% of key clinical programs in the United States. 

Learn how PeopleGrove is shaping the future through a comprehensive suite of solutions across the entire learner lifecycle– from student and alumni engagement to clinical experiential education, mentorship, and career readiness. Visit us at www.peoplegrove.com and follow us on LinkedIn.