Network Operations Analyst II

Team: Customer Support

Location: Remote US

Commitment: Full-time

Workplace Type: remote

What Youll Do

• Monitor, analyze, and support enterprise network environments to ensure optimal performance and availability. 

• Investigate network incidents, outages, and performance degradation issues. 

• Lead root cause analysis and drive corrective and preventive actions to reduce repeat incidents. 

• Serve as an escalation point for complex technical issues and collaborate with engineering teams to resolve them. 

• Work directly with customers and internal stakeholders to troubleshoot connectivity and service issues. 

• Support LAN, WAN, VPN, cloud, wireless, and security technologies. 

• Participate in customer implementations, migrations, and infrastructure improvement projects. 

• Support the transition of new products and network solutions from Engineering to Operations. 

• Maintain accurate documentation, knowledge articles, and operational procedures. 

• Manage incident, problem, and change activities using ITSM and ITIL-based processes. 

• Identify opportunities for automation, operational efficiency, and continuous improvement. 

• Participate in an on-call rotation as needed. 

What Were Looking For

Required 

• Bachelors degree in Information Technology, Computer Science, Network Engineering, or equivalent experience. 

• 3+ years of experience supporting enterprise network environments. 

• Strong understanding of:  

• TCP/IP 

• Routing and switching 

• DNS and DHCP 

• VPN technologies 

• Network monitoring tools 

• Firewall concepts 

• Experience troubleshooting and resolving network-related incidents. 

• Strong analytical and problem-solving skills. 

• Ability to manage multiple priorities in a fast-paced operational environment. 

• Excellent communication and customer service skills. 

Nice to Have 

• Experience supporting:  

• Fortinet 

• Cisco Meraki 

• Palo Alto 

• Creadlepoint 

• AWS networking environments 

• Experience working in an ITIL-based support organization. 

• Understanding of PCI-DSS or related compliance frameworks. 

• Experience with cloud networking and infrastructure. 

• Network certifications such as:  

• CCNA 

• Network+ 

• JNCIA 

• Palo Alto Networks certifications 

• Meraki certifications 

How Youll Succeed

People who thrive on our team show: 

• Decision Quality – makes sound decisions and knows when to escalate. 

• Ensures Accountability – takes ownership and follows through on commitments. 

• Manages Complexity – quickly identifies root causes and solves challenging technical issues. 

• Plans and Aligns – prioritizes effectively and works proactively. 

• Tech Savvy – embraces emerging technologies, automation, and AI-enabled tools. 

• Drives Results – consistently delivers high-quality outcomes. 

• Optimizes Work Processes – seeks continuous improvement opportunities. 

• Cultivates Innovation – looks for new and better ways to solve problems.