Account Engagement Specialist

Location: Remote, Poland

Department: GTM EMEA

Account Engagement Specialist, EMEA

Role Summary

Youll own a large portfolio of SMB and professional business customers across EMEA, driving growth through a 1-to-many, outbound-led engagement model. Working closely with Product, Marketing, and Operations, youll build multi-channel outreach strategies, manage the full growth pipeline from prospecting to close, and identify cross-sell and upsell opportunities across top and mid-tail accounts. Youll combine strong commercial instincts with a data-driven approach, translating customer insight into go-to-market strategy. This is a fast-paced, entrepreneurial role for someone who thrives on high-volume outreach and building long-term client partnerships.

Hybrid

Full-time

What Youll Do

• Manage and grow a large portfolio of existing client relationships, building long-term partnerships with top and mid-tail customers.
• Proactively expand relationships to drive retention, cross-sell, and upsell through tailored engagement strategies.
• Perform outbound outreach, including cold calls, to activate customers and create commercial opportunities.
• Design and execute multi-channel strategies to reach large customer segments at the right lifecycle moment.
• Own the growth pipeline end-to-end, from outreach and opportunity creation through deal execution and closing.
• Partner with Product and Marketing, feeding back on product gaps and influencing the roadmap.
• Build growth plans cross-functionally, improving the end-to-end customer experience.
• Lead educational initiatives (webinars, workshops) and represent Payoneer at industry events to drive engagement.

Who You Are

• 2+ years of experience in account management, sales, or business development.
• Fluent in English and Turkish.
• Bachelors degree, preferably in business or industrial engineering.
• Strong analytical skills, with experience building business cases and financial models.
• Excellent written and verbal communication skills; able to present business cases to stakeholders.
• Track record of meeting and exceeding business targets.
• Comfortable making decisions and driving results in a fast-changing, high-pressure environment.
• Experience with CRM platforms (e.g., Salesforce) and sales reporting is a plus.
• High-volume outbound outreach experience is a plus.
• Additional languages beyond English and Turkish are a strong advantage.