Validation Support Representative

Team: Global Clerk Support

Location: Johannesburg

Commitment: Full-Time

Workplace Type: hybrid

Responsibilities

Real time evaluation and transcript missing information from Identity Documents of suspicious sales flagged by automated tools.
Prevent identity theft and other fraud vectors as well as report them accurately.
Contribute to Finance Order originations by approving good sales and correctly blocking bad sales.
High sense of urgency by reporting issues or bugs derived from Dashboards or Tools. 
Manages and resolves customer disputes related to banking transactions, delivering timely and empathetic support in compliance with internal policies and regulatory requirements; proactively identifies and prevents potential fraud by detecting suspicious patterns, conducts in-depth investigations and root-cause analysis, and collaborates with cross-functional teams to ensure accurate resolution and continuous risk mitigation.

Requirements

Partially or completed technical or university studies in related areas such as Business Administration, Communications, or similar fields. 
Basic level of English. 
Intermediate knowledge of Microsoft Office tools. 
Previous experience in customer service or support, preferably in sales or the financial sector, for at least one year. 
Effective communication skills, ability to work in a team, and handle difficult situations under pressure.

Benefits

100% Company Funded : Private Health Insurance for employee and immediate family
Pension Fund
Company-funded employee life and disability insurance
20 days vacation, unlimited sick leave
$2,000 USD annual Co-working Travel perk
$2,000 USD annual Professional Development perk
Phone Finance, headphone benefit, home office equipment allowance and wellness perks
Catered Lunch