Senior Warranties Manager

Team: Global General Support

Location: Mexico City, CDMX

Commitment: Full-Time

Workplace Type: onsite

Key Responsabilities:

Manage a team of 5+ supervisors, analysts and BPOs to effectively implement continuous improvement methodologies for different verticals, such as Global warranties, and other initiatives that could improve P&L performance. 

Deeply understands operational structure to identify bottlenecks and improve metrics. 

Qualifications:

• Bachelors degree in business, engineering, finance, or product management.

• MBA preferred. 

• Lean Six Sigma certifications. 

• Experience in Banking, NeoBanking and/or Fintech industries, within the customer experience, operations, product, and strategy verticals. 

• English C1

 
 
 
 
 
 

Benefits:

100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
Life insurance.
Phone finance, Headphone, home office equipment and wellness perks.
30 days of Christmas bonus.
20 days paid Vacation.
50% Vacation premium.
13% Saving funds.
$2,000 MXN monthly grocery coupons.
$2,000 USD annual Co-working Travel perk.
$2,000 USD annual Professional Development perk.