Fulfillment Operations Specialist

Location: Allentown, PA

Department: Logistics

About Us

At Parachute we are focused on creating premium, responsibly-made home essentials that fill homes with soft landings. We believe the home is an extension of ones self, it offers a sense of belonging and welcomes all with ease and warmth. Home is where we recharge, wash off the day and rest up for tomorrow. It is the most comforting word there is – that’s why they say there’s no place like it. The unmistakable feeling of home is what inspired us to create Parachute and we invite you to join us in helping people transform a house into a home. 

Were looking for people who are curious, accountable, and motivated to build something exceptional together. At Parachute, we value teammates who take ownership, adapt with optimism, challenge themselves to grow, and raise the bar for themselves and those around them. If youre energized by meaningful work, high standards, and the opportunity to make a real impact, wed love to meet you.

About This Role

The Fulfillment Operations Specialist is responsible for overseeing and supporting the execution of the fulfillment process for various sales channels, including our B2B partners. Reporting to the Senior Manager of Distribution and Customer Experience, you will ensure accurate, efficient and timely fulfillment of all orders from receipt to delivery, while meeting customer requirements. The position also involves managing chargebacks, resolving EDI orders, collaborating with IT, and working closely with warehouse and transportation teams to ensure seamless operations. 

This role is a hybrid position. Supporting our Allentown Distribution Center requires regular onsite partnership with warehouse operations, carriers, and logistics partners. Travel to the Allentown DC is expected up to 3 days a week. 

What You’ll Do

• Lead execution of B2B customer orders to ensure on-time and in-full deliveries from inventory receipt through delivery to customer distribution centers 
• Review and correct EDI errors for Partnership shipments and provide support for the set up and maintenance of EDI integrations with retailers, ensuring the accuracy of data transmission.
• Track and research chargebacks assessed by Partnerships customers either disputing them or identifying and correcting gaps in process that led to the chargebacks.
• Own order exception management, including delivery failures, short ships, and cancellations across omnichannels.
• Manage transportation execution (routing, load building..) for key wholesale and partnership accounts (e.g., Target, Nordstrom) in collaboration with those customers 
• Track and submit lost package claims and support carrier issue resolution
• Partner with warehouse teams to resolve transmission, ASN, New Product setup, shipping method issues and support onsite continuous improvement projects. 
• Regularly review and resolve issues with open orders, ensuring successful transmission to 3PLs to ensure performance meets OTIF Service Level Agreement from Warehouse.
• Support LTL/TL quoting and coordination for bulk and wholesale shipments
• Maintain B2B order status trackers and reporting to support operational visibility with Sales and Customer Retail teams 
• Working from our Allentown, PA distribution center is required 3 days a week 

Who You Are

• Strong experience in order fulfillment, logistics, or supply chain roles
• Strong analytical and problem solving skills to address fulfillment challenges and chargebacks
• Detail-oriented with strong execution and follow-through
• Comfortable managing high order volumes and exceptions
• Proven ability to work cross-functionally with both internal and external partners. 
• Ability to work under pressure and dealing with conflict 
• Knowledge of B2B, wholesale, and e-commerce platforms (Partners Online, Amazon 3P...etc)
• Experience in wholesale, or logistics operations preferred

Perks & Benefits 

• Hybrid schedule
• Comprehensive medical, dental, vision, and disability coverage
• One Medical (full health), Kindbody (fertility health), and Talkspace (mental health) memberships
• Open & flexible PTO 
• 401(k) plan through Empower
• Up to 10 weeks of paid parental leave
• Monthly work-from-home stipend
• Monthly cell phone reimbursement
• $300 annual free bedding, plus an employee discount and $250 new hire gift card 

Compensation 

Base compensation for this role is $30 - $36 per hour. Compensation may vary based on the candidate’s skills, qualifications, and location. This role may be eligible for additional compensation through bonus, employee stock options, or overtime. 

Our Commitment to You

At Parachute, we value diverse perspectives and believe great ideas come from people with different backgrounds and experiences. We strive to provide a thoughtful, respectful hiring experience where candidates are evaluated based on the skills, qualifications, and experiences relevant to the role.

Ensure your Parachute Home job offer is legitimate and doesnt fall victim to fraud. Parachute never seeks payment from job applicants. Parachute recruiters will only reach out to applicants from an @parachutehome.com email address. For added security, where possible, apply through our company website at www.parachutehome.com/careers.