Account Manager - Senior Key Account Manager - Japanese Bilingual

Location: Remote

• Manage relationships with assigned key accounts and serve as the primary commercial contact.
• Develop a deep understanding of customers businesses, supply chain needs, and future projects.
• Maintain and strengthen relationships with key decision-makers and other customer stakeholders.
• Identify and develop new business opportunities within existing accounts and targeted prospects.
• Develop logistics solutions in collaboration with Forwarding, Warehousing, Customs, and other internal teams.
• Prepare quotations and proposals and lead commercial negotiations.
• Conduct regular customer visits and provide ongoing account support.
• Monitor account performance, customer satisfaction, sales activity, and profitability.
• Identify service issues and coordinate with internal teams to develop and implement corrective actions.
• Maintain accurate sales activity, opportunity, and pipeline information.
• Coordinate closely with Yamato Group offices in Japan and other countries to support multinational customers.
• Support the development and execution of account strategies and business plans.
• Travel as needed to visit customers and support business activities.

• 7+ years of experience in logistics, freight forwarding, supply chain, or related B2B sales.
• Strong knowledge of international freight forwarding, warehousing, and logistics solutions.
• Proven track record of managing major customer accounts and developing new business.
• Strong commercial negotiation, communication, and relationship-management skills.
• Ability to understand customer needs and develop practical logistics solutions.
• Strong business judgment and problem-solving skills.
• Ability to work effectively with customers, internal departments, and overseas offices.
• Business-level Japanese and English required.
• Ability to communicate effectively with Japanese customers, overseas offices, and internal stakeholders.
• Willingness to travel as required.

• Experience working for a freight forwarder, logistics provider, or 3PL company.
• Experience managing Japanese-affiliated companies or other multinational accounts.
• Sales management or team leadership experience.
• Experience working with Japan headquarters or other international offices.
• Established relationships within the logistics/freight forwarding industry.