SMS Specialist

Location: United States (Remote)

Department: Customer Support

Location Type: REMOTE

Employment Type: FULL_TIME

About The Team:

• Submit and track 10DLC brand and campaign registrations end to end, including the vetting, rejection, and resubmission loop
• Own day-to-day operational communication with third party providers, driving provider tickets to closure rather than letting them sit
• Prepare and submit RCS agent applications and manage the approval pipeline through to a decision
• Track provisioning requests including numbers, short codes, sender IDs, and toll-free verification
• Work cross-functionally with Customer Success, Support, Product, and Sales to make registration status visible without them having to ask
• Maintain runbooks and reporting on registration volume, approval times, and rejection reasons as carrier and provider requirements change

• 1+ years in a telecom, messaging, trust and safety, or technical operations role
• Direct experience with 10DLC registration, or comparable regulated submission and approval work
• Strong organizational skills, with the persistence to move an approval through a slow queue
• Clear written communication, with the ability to give another team a precise status the first time they ask
• Ability to balance and prioritize multiple submissions and escalations at once
• Not required but preferred experience with the Twilio or Infobip consoles, the WhatsApp Business Platform, or RCS
• Understanding of SMS deliverability and carrier compliance concepts