By joining our team as an Specialist, Site Partnerships, you will support the strategic direction of our relationship with clinical research sites and site networks as they are supported by Care Access’ Future of Medicine program and other product offerings. 

The Specialist, Site Partnerships will drive forward our key site relationships to ensure the successful usage of Care Access’ innovative tools and services while helping sites and sponsors meet their goals. The Specialist will also support the scaling of our site partnership program internally, to better inform how and when we work with sites. Time relevant: for this phase of hiring, there is additional responsibility that comes with being the first in this role and the first of two members on this team. There are no playbooks, processes, or onboarding that exists – this individual will have to operate within deep ambiguity and requires a signficant level of independence, drive, and intuitive decision-making skills.  

What You’ll Be Working On:

• Own and manage all aspects of a strategic site relationship. Some of the associated tasks may include: 
  • Driving and developing site in implementing new tools and workflows to optimize their recruitment, enrollment, and retention  
  • Solutions engineering to non-standard questions and requests from sites with little guidance, but that fit within the executive vision and growth of key business arms including Future of Medicine, Sponsor relationships, etc. 
  • Identify opportunities for partnership expansion and the internal and external parties needed to support that expansion 
    • If applicable, working with the site through site partnership opportunities like co-branded events, sponsor facing communication, webinars, and more 
• Manage the site partnership program internally. This includes:
  • Rolling out processes and tools to effectively identify a site’s relationship with the Future of Medicine program for more effective support (e.g. site certification program). 
  • Collaborate on enhanced tools, communication plans, and workstreams to support sites depending on their partnership status 
  • Collaborate with leadership on identifying partnership opportunities among gold sites. 
  • Bring a process improvement mindset to the program, which allows you to identify challenges with internal processes and construct action plans to address them. They should be able to identify and include the appropriate personnel on approval and implementation. 
  • Represent the company in in-person and virtual settings that could include executive and c-suite members of site partners, site networks, and SMOs, including but not limited to site visits, conferences, etc.
• Build expertise on how to navigate and backchannel the layers of bureaucracy within a site to obtain the appropriate buy-in and approvals for the implementation of key services and technology (e.g. AI counsel for Peter Thatcher, leadership buy-in for CSC top line business drivers, etc) 
• Serve as an SME internally on site workflows when it comes to their larger recruitment strategies, and what tools/features allow them to be most effective. 

What You’ll Bring to OneStudyTeam:

• Minimum Education:
  • BA or BS degree from college or university 
• Minumum Experience:
  • 5+ years managing customer, client, or strategic partner relationships, with a demonstrated ability to build trust, understand partner needs, and support long-term partnership success. 
• Strong problem-solving and critical-thinking skills, with the ability to independently navigate non-standard requests, identify solutions, and exercise sound judgment in ambiguous situations. 
• Experience working cross-functionally to implement new processes, tools, or workflows and drive alignment across multiple internal and external stakeholders. 
• Strong communication and stakeholder management skills, including the ability to build consensus, navigate complex organizational structures, and secure appropriate buy-in and approvals. 
• Demonstrated process-improvement mindset, with the ability to identify operational challenges, develop actionable solutions, and engage the appropriate stakeholders through implementation. 
• Knowledge of clinical research site operations, patient recruitment, enrollment, and retention strategies is strongly preferred, including an understanding of the tools and workflows that support site performance. 
• Demonstrated experience to drive behavior change and adoption of clinical research sites regarding new services and tools
• Ability to identify and develop opportunities to expand strategic partnerships, connecting partner needs with internal capabilities and coordinating the stakeholders needed to bring new opportunities to life. 
• Ability to navigate across a large array of customer levels from junior level IC site customers all the way to c-suite and executive leaders across sites and site networks

The expected pay range for this role is $70,000 - $90,000 USD per year for full time team members.

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