Professional Services Operations Coordinator

Location: Remote, UNAVAILABLE, PT

Employment Type: FULL_TIME

Overview

One Identity helps customers manage identities, secure privileged access, and streamline governance across hybrid environments. Our Professional Services team delivers implementations and enables customer teams to operate solutions successfully.

 

We are looking for a highly organized and detail-oriented Professional Services Operations Coordinator to support our Training, Resource Management, Project Administration, and Professional Services Operations activities across international teams.

Responsibilities

Training Operations

• Coordinate training schedules with trainers, customers, and partners based on training requests and public training plans.
• Process online training requests, create orders, complete related documentation, and manage associated administrative tasks.
• Collaborate with responsible teams to publish training calendars on websites and partner portals.
• Provision and maintain training environments using Skytap and coordinate issue resolution with relevant teams.
• Administer Litmos, including updating partner records, maintaining training calendars, and generating training certificates.
• Support partner and implementation professional certification processes.
• Manage administrative tasks related to training delivery, including work authorization processing, assignments, parent project setup, planning, and vendor and customer invoicing.

Resource Management

• Support resource scheduling and assignment creation.
• Create work authorizations and budgets for subcontractor resources and ensure projects are properly shared with assigned personnel.
• Assist subcontractors with timesheet submission, expense reporting, invoicing, and general administrative inquiries.
• Coordinate subcontractor onboarding and offboarding activities, including contract requests and account creation.

Project Administration & Invoicing

• Coordinate special billing projects and request manual invoices from Project Accounting when required.
• Review and approve vendor invoices while coordinating with Accounts Payable to ensure timely processing and issue resolution.
• Support customers and internal finance teams with invoice-related questions, including timesheets, budget utilization, and remaining project balances.
• Participate in regular project reviews and collaborate with Project Managers on expired projects, order amendments, project corrections, conversions, and administrative updates.
• Review customer orders and submit them for processing.

Sales & Professional Services Support

• Create opportunities and quotations in Salesforce upon request from Services Leaders and Project Managers.
• Support the creation of Statements of Work and related project documentation.
• Coordinate approval workflows and legal requests.
• Provide operational and administrative support for Professional Services projects and training engagements.

Qualifications

• Previous experience in project coordination, operations, professional services administration, training operations, or resource management.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities and coordinate activities across international teams.
• Experience working with customer-facing and cross-functional processes.
• Excellent communication and stakeholder management skills.
• Comfortable working with administrative systems and business applications.
• Experience with Salesforce, Litmos, or Skytap is considered an advantage.
• Proficiency in English, both written and spoken.

What we offer

• Remote-first, international delivery environment with strong peer support
• Exposure to complex enterprise customers and real-world identity security challenges
• Competitive compensation and benefits, plus clear growth opportunities

Company Description

One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers.

When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.

Why work with us?  

-Life at One Identity means collaborating with dedicated professionals with a passion for technology.

-When we see something that could be improved, we get to work inventing the solution.

-Our people demonstrate our winning culture through positive and meaningful relationships.

-We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.

-Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

One Identity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: One Identity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at One Identity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. One Identity will not tolerate discrimination or harassment based on any of these characteristics. One Identity encourages applicants of all ages.

Come join us. For more information, visit us on the web at One Identity Careers | Explore Opportunities with the OI Team 

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com or @oneidentity.com