Agency Success Manager

Team: Customer Experience

Location: Vilnius, Lithuania, Kaunas, Lithuania

Commitment: Full time

Workplace Type: hybrid

What Youll Do

Strategic

Conduct agency portfolio reviews focused on ROI and performance improvement.

Identify performance gaps and define structured improvement plans.

Lead quarterly and annual portfolio-level strategy reviews.

Act as a centralized strategic advisor on performance and optimization.

Operational

Initiate and present QBRs, deliverability audits, with clear follow-up planning.

Drive feature adoption and implementation guidance across brands.

Support automation and campaign optimization.

Escalate and coordinate resolution of technical, billing, and deliverability issues.

Coordinate alignment during onboarding and migration scenarios.

Relationship

Build trust with agency leadership and key decision-makers.

Provide ongoing education and re-alignment for new agency and brand stakeholders.

Ensure agencies understand and fully utilize the Omnisend benefits available to them.

Align internal teams around agency portfolio needs and clear ownership.

What Success Looks Like

Your impact is measured by the growth and health of your portfolio. The most important outcomes are:

Retention of both agencies and their managed brands.

ROI growth across the portfolio.

Measurable performance improvement following portfolio reviews and audits.

Increased feature adoption and platform utilization across managed brands.

Strong, trusted relationships with agency leadership and clear internal ownership.

What Were Looking For

Experience in account management, customer success, or partnerships — ideally with agencies or in SaaS, martech, or ecommerce.

A strategic, consultative approach: you can read performance data, spot gaps, and turn them into structured, actionable plans.

Comfort managing complex, multi-brand relationships and multiple stakeholders at once.

Working knowledge of email/SMS marketing, deliverability, automation, and campaign optimization (or the ability to ramp quickly).

Excellent communication and presentation skills — confident leading reviews with senior decision-makers.

Strong coordination skills: you can rally internal teams and drive issues to resolution.

A retention- and ROI-focused mindset, with a track record of growing and retaining accounts.

Willingness and ability to travel for business purposes — meeting agency partners and attending industry events (occasional travel).

What we offer in return

Gross salary starting from 3000 EUR/month based on experience, with quarterly salary reviews

Flexible working hours and remote work possibilities (3 days from the office, 2 days remotely per week)

Private health insurance

Unlimited access to psychotherapy

Career growth opportunities

Senior colleagues (over 70%) enable us to have a high-performing, productive environment where your growth will accelerate

Workstation budget

Personalized work anniversary gifts, such as house cleaning, spa treatments, international flights, etc.

Attractive workations and team-led team-building events

A high-impact, high-ownership role in a growing, profitable company trusted by 150,000+ brands.

The chance to shape a newly created function and define how we partner with agencies.

A collaborative, human-first culture within our Customer Experience team.

Room to build and grow — professional development, learning resources, and clear career paths.

Competitive compensation and benefits.