Field Service Engineer

Location: India - Chennai, India - Remote

Time Type: Full time

Job Description

• This is a position based in Chennai, India with 100% of field work.
• The incumbent will be responsible for the installation and service support of Nordson Matrix AXI.
• Among other things, it will involve:
  • Customer relationship management for these customers.
  • Service and application support of customers in the assigned territory.
• Basic troubleshooting, installation, maintenance and repair on designated equipment.
• Planning and Scheduling the servicing work in advance so the output of the factory is not affected.
• Working on Preventative Maintenance activities and field modifications.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers and Nordson management to ensure resolution with proper follow-up.
• Maintaining tools and test equipment and ensuring they are properly calibrated.
• Submitting detailed daily reports on all the work that is done on each machine.
• Ensuring that all the parts needed for customers are planned.
• Maintain attendance log and submit it on time for billing.
• Required to work on shift basis.

Educational Qualifications:

• Essential: Bachelor’s degree in engineering (Electronics Preferred, Electrical or Instrumentation also will be considered)
• Candidates with diploma can also be eligible if their experience is highly relevant to our requirement.

Experience:

• Around 0-3 years in the installation and customer support of high value capital equipment.
• At least 1 year of the above experience should have been in the Southern part of India.

Personal attributes:

• A high energy, service-oriented personality.
• Achievement motivation.
• Ability to understand pneumatic, electric, electronics and control systems.
• Ability to read and understand engineering drawings.
• Willingness to travel if required.
• Ability to learn new skills.