Nokia logo

Technical Care Specialist

Nokia
Remote
MexicoRemote· about 1 hour ago

Straight from Nokia’s careers page. Apply on the company site — no recruiter, no middleman.

Technical Care Specialist

Location: Mexico; Hybrid

Care (CAR) comprises the support of customers (in line with contractual service agreements) and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics, including first level contact with customers for software and hardware incidents or requests. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions.

 

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. 



Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific roles requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia

The Technical Care Specialist provides advanced technical and product support within Care service delivery. A global position in a 24x7 support environment with a responsibility to work on complex troubleshooting cases, especially at solution / system level. Also acts as a primary interface to R&D for escalation of customer problems and their follow-up till resolution.

Similar remote jobs

More like this →
EverQuote logo

EverQuote

AI Technical Lead

Remote
Cambridge, MA$203k–$239k
✓ From careers page· 20 minutes ago
Summit logo

Summit

Technical Project Manager

Remote
$90k–$130k
✓ From careers page· 40 minutes ago
Nokia logo

Nokia

Technical Specialist, R&D

Remote
India
✓ From careers page· about 1 hour ago
Motive logo

Motive

Technical Account Manager

Remote
✓ From careers page· about 1 hour ago

Discover More than 100,000 Hidden Remote Jobs Before Everyone Else

Unlock All Remote Jobs Today

Simple pricing. Big savings on Quarterly and Yearly.

Monthly Access

$19/month
  • Instant access to fresh remote jobs from 500+ companies
  • New opportunities added hourly, often 3-7 days before anywhere else
  • Advanced filtering by role type, stack, pay, and location
  • Priority customer support
Start 7-day trial — $2.95
Most Popular

Yearly Access

$59/year
  • Everything in Monthly
  • Save $169 (~74%) vs paying monthly
  • Average job search takes ~6 months - get covered for the whole journey
  • Less than the cost of one lunch per month for competitive advantage
  • Equivalent to just ~$4.92/month
Start 7-day trial — $2.95