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Customer Support Engineer

Nokia
Remote
CanadaRemote· about 1 hour ago

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DCE 4LS Customer Support Engineer

Location: Canada; Hybrid

Join the Nokia 1830 PSS DCE 4LS Customer Support team. As a DCE 4LS Customer Support Engineer you will provide primary Global R&D level support for customer problems, encompassing diagnosis, troubleshooting, and resolution for our 1830 WDM product. We are seeking highly motivated and experienced engineers who are, or aspire to become, leading experts in WDM optical transmission, coherent optical transponders and line modules, control and management software, and OTN switching, to support our hyper-scaler and communication service-provider customers in a rapidly expanding market.

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. 



Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific roles requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia. 

About the Organization

Some of our benefits in Canada:
  • Corporate Retirement Savings Plan
  • Health and dental benefits
  • Short-term disability, and long-term disability
  • Life insurance, and AD&D – Company paid 2x base pay
  • Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
  • Paid time off for holidays and Vacation
  • Employee Stock Purchase Plan
  • Tuition Assistance Plan
  • Adoption assistance
  • Employee Assistance Program/Work Life Resource Program

The above benefits exclude students.


Disclaimer for US/Canada

Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.

All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.
The 1830 PSS DCE 4LS Customer Support team provides primary Global R&D level support for customer problems. A 4LS customer support engineer is responsible for 1830 customer problem diagnosis, troubleshooting, and resolution. 1830 4LS engineers are expected to be or become leading experts on one or more aspects of the 1830 WDM product and technology, including WDM optical transmission, coherent optical transponders and line modules, control and management software, and OTN switching. The NOKIA 1830 team is looking for highly motivated and experienced engineers to support customers in a rapidly growing market, with focus on both hyper-scaler and communications service-provider customers.
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