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Customer Success Program Manager

Nokia
Remote
Remote· about 1 hour ago

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Customer Success Program Manager

Location: United States; Hybrid

The Customer Success Program Manager is accountable for the end-to-end success of assigned customer programs, operational services, and support engagements across a defined product and service scope. The role leads cross-functional and geographically dispersed teams from initiation through completion; establishes program goals aligned with customer objectives and Nokia strategy; manages scope, cost, schedule, quality, risk, opportunities, and contractual commitments; and ensures exceptional customer satisfaction, financial performance, health and safety, and operational delivery. The successful candidate acts as the customer’s trusted advisor and coordinates R&D, Product Line Management, Technical Support, Quality, Supply Chain, Logistics, Professional Services, Sales, and Account Management to achieve rapid issue resolution, proactive risk mitigation, and continuous improvement.

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. 



Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific roles requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia

About the Organization

Some of our benefits in US:
  • Corporate Retirement Savings Plan
  • Health and dental benefits
  • Short-term disability, and long-term disability
  • Life insurance, and AD&D – Company paid 2x base pay
  • Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
  • Paid time off for holidays and Vacation
  • Employee Stock Purchase Plan
  • Tuition Assistance Plan
  • Adoption assistance
  • Employee Assistance Program/Work Life Resource Program

The above benefits exclude students.


Disclaimer for US/Canada

Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.

All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.
Nokia is seeking an experienced, highly technical Customer Success Program Manager to serve as the strategic leader, primary advocate, and single point of accountability for one of our most critical hyperscale customers. This customer-facing role combines technical leadership, program execution, executive communication, cross-functional influence, commercial discipline, and customer advocacy in a complex, high-pressure environment.

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