Marketing Operator & Program Coordinator

Department: Operations

Employment Type: Full Time

Location: Brgy., Bungad/ Quezon City/ Philippines, Client, Remote

Key Responsibilities

• Translate strategic direction from the VP into defined epics, milestones, timelines, and acceptance criteria.
• Architect, administer, and maintain ClickUp as the operating system for the Marketing organization, including dashboards, automations, templates, and governance standards.
• Run the marketing operating cadence, including planning sessions, stand-ups, risk reviews, dependency reviews, and retrospectives.
• Enforce intake processes and scope discipline; escalate bypasses or unsanctioned work within established timelines.
• Proactively identify risks, blockers, and dependencies; document context and provide recommended next steps during escalations.
• Hold cross-functional owners accountable to documented commitments with professionalism and consistency.
• Drive cross-team delivery for CRM rollout, website rebuild, marketing automation, corporate communications, and major events.
• Maintain decision logs, risk logs, documentation standards, briefs, and program runbooks.
• Develop and maintain resource and capacity planning views, including RACI documentation and workload rebalancing recommendations.
• Coordinate with external vendors regarding deliverables, timelines, acceptance criteria, and performance tracking.
• Communicate clearly, professionally, and promptly via phone and email with internal staff, clients, and external partners.
• Work in a proactive manner and adapt to changing priorities; independently recognize and escalate issues to prevent delays.
• Consistently perform all duties in a high-volume, deadline-driven environment while working both independently and collaborating effectively with team members.

Skills, Knowledge and Expertise

• Required education: Bachelor’s degree in Business, Marketing, Communications, or related field; or equivalent experience.
• Required/Preferred license or certifications: ClickUp Certification (required within 60 days if not already certified).
• Five to eight+ years’ program or project management experience in a marketing or marketing-adjacent environment.
• Proven experience building and operating execution systems, not solely coordinating task completion.
• Demonstrated experience delivering complex initiatives such as CRM rollouts, website rebuilds, marketing automation programs, corporate communications, or major events.
• Proficiency in Microsoft Office: Word, Excel, Outlook, Collaborative Messaging (Teams).
• Other software platform experience: ClickUp (advanced administration), CRM platforms (e.g., Salesforce/Jungo, Total Expert), marketing automation platforms (e.g., Act-On), and related MarTech tools preferred.
• Proven experience in complex problem-solving and analytical skills, including tracking cycle time, throughput, and performance metrics.
• Proven ability to work independently and in cross-functional team settings.
• Proven experience with detail-oriented, organized work and the ability to prioritize effectively in deadline-driven environments.
• Demonstrated ability to communicate clearly and professionally in written and verbal formats, including executive-level status reporting and escalation.
• Proven dependability, self-motivation, accountability mindset, and adaptability in evolving operational environments.

Benefits

• Above market salary
• HMO on Day 1 for principal and two dependents
• Government-mandated benefits
• Performance-based Incentives
• Quarterly Company Events
• 1,000 PHP De Minimis
• Equipment and software provided