Loan Servicing Support Specialist

Department: Operations

Employment Type: Full Time

Location: Brgy., Bungad/ Quezon City/ Philippines, Client, Remote

Key Responsibilities

• Manage the loan boarding process to subservices, ensuring accuracy and efficiency.
• Wire escrow funds as required and manage fund disbursements.
• Deliver and maintain servicing images and documents.
• Manage, track, and resolve missing documents and conditions.
• Audit and reconcile daily subservicing reports to verify accurate boarding data.
• Conduct weekly operational calls with subservices to ensure alignment and address issues.
• Regularly audit daily and monthly subservicing reports.
• Generate and provide detailed reports to management for early delinquency audits.
• Monitor alerts on loan payoffs to manage timely responses.
• Conduct comprehensive monthly, quarterly, and annual audits.
• Support the Accounting and Compliance teams during annual audits and custodian audits, as well as state regulatory audits.

Skills, Knowledge and Expertise

• Proven experience in mortgage lending and loan servicing.
• Strong understanding of loan servicing workflows, including subservicing.
• Excellent analytical and problem-solving skills.
• Ability to manage multiple tasks and meet deadlines.
• Strong communication and coordination skills.
• Knowledge of regulatory standards in loan servicing.
• Experience with Encompass loan origination software.
• Previous work experience with Dovenmuehle Mortgage Inc. (DMI) preferred.

Benefits

• Above market salary
• HMO on Day 1 for principal and two dependents
• Government-mandated benefits
• Performance-based Incentives
• Quarterly Company Events
• In-depth training for career growth
• Great Company Culture and HR experience
• 1,000 PHP De Minimis
• Equipment and software provided