Associate Manager CS

Location: Quito, P, ec, Remote

Job Description

As Associate Manager at Costumer Success you will lead the initiation and development of fruitful relationships with retailers customers (main manufacturers of mass consumption) at a local level guaranteeing commercial development, continuous communication and the creation of strategies aligned to the clients business vision..

Responsibilities

• You will set high standards of customer delivery, provide support, recognition and feedback to develop partners, and support a strong team environment focused on exceeding customers internal and external requirements.
• Youll handle confidential conversations with clients, resolve conflicts, and harmonize processes internally.
• You will have to know the client, understand their needs and their business to propose strategies with a comprehensive vision of NielsenIQ solutions.
• You will support the creation of annual plans to define action plans with clients, identifying objectives, solutions to present and results to be obtained.
• You will make business presentations with a high level of analytical detail, to the different areas of the clients
• You will negotiate and secure the service model based on deliverables with your client portfolio.

Qualifications

Do you like direct contact with customers are you passionate about? Are you an analytical person with business skills and teamwork? Do you like to inspire and motivate your teammates? Then do not hesitate to apply, you will have a local reach with clients in the retail sector (with a worldwide presence), in a work environment that encourages learning and professional growth. 

Requirements

• Bachelors degree in Business Administration, Industrial Engineering, Economics, Marketing or related.
• Experience in Consumer Goods companies, Retailers market research consultants, marketing areas, commercial, project management. (More than 6 years)
• Microsoft Advanced Packaging (PowerPoint, Excel and Word)
• Power Bi (Desirable intermediate level).
• English (Intermediate-Advanced / Advanced desirable).
• Good project management skills (on time, according to scope and with flexibility when needed)
• Customer management and consulting skills
• Working under pressure and managing stress
• Presentation skills and effective communication
• Trading and negotiation skills
• Proven skills to work with cross-functional teams and drive results

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion