Lead Cloud Operations Engineer

Location: United Kingdom - London

Department: CX Product and Technology, Mgmt

Lead Cloud Operations Engineer

At NICE, we dont limit our challenges. We challenge our limits. Always.

Were ambitious. Were game changers. And we play to win. We set the highest standards and execute beyond them. And if youre like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, whats the role all about?

As a Senior Full Stack Cloud Operations Engineer, you will play a critical role in ensuring the security, reliability, scalability, and performance of NICEs cloud and datacenter infrastructure. You will be responsible for administering and supporting complex production environments across AWS, Windows Server, Linux, VMware, and physical compute platforms.

Working as part of a highly skilled operations team, you will proactively monitor systems, resolve incidents, optimize infrastructure performance, and support business-critical services. This role combines cloud operations, systems engineering, infrastructure management, and datacenter support to ensure seamless service delivery and business continuity. 

How will you make an impact?

• Maintaining, monitoring, and supporting large-scale production infrastructure environments across cloud and datacenter platforms. 
• Administering AWS resources and services to ensure security, availability, and operational excellence. 
• Diagnosing, troubleshooting, and resolving medium-to-high complexity infrastructure, operating system, and application issues.
• Managing Windows Server, Linux, Active Directory, DNS, IIS, FTP, and related enterprise services. 
• Analysing operational metrics and implementing improvements to enhance platform stability, performance, and efficiency. 
• Supporting infrastructure lifecycle activities including server provisioning, patching, upgrades, resource sizing, and capacity management.
• Participating in an on-call rotation and communicating operational events, incidents, and resolutions to stakeholders and leadership teams. 
• Performing physical datacenter activities including cabling, racking, hardware maintenance, and vendor coordination when required. 
• Managing user access and identity services through AWS IAM and other enterprise user management platforms.
• Following NICE operational standards, security requirements, policies, procedures, and code of ethics.

Have you got what it takes?

• Bachelors degree in Computer Science, Business Information Systems, or a related field, or equivalent practical experience.
• 5+ years of experience supporting large-scale production infrastructure environments. 
• 5+ years of hands-on Windows Server administration experience in enterprise production environments. 
• 5+ years of experience configuring and supporting server hardware and operating systems.
• Strong experience managing and securing Linux servers, including RHEL, Ubuntu, and Amazon Linux. 
• Experience performing Windows and Linux operating system patching and maintenance activities. 
• Strong knowledge of Active Directory, Windows Domains, and DNS services.
• Experience operating within structured change management processes.
• Proven ability to manage competing priorities in fast-paced production environments. 
• Strong collaboration and communication skills with technical teams, business stakeholders, and leadership.

You will have an advantage if you also have:

• Experience supporting PCI-DSS and/or Cyber Essentials compliant environments.
• Experience with AWS EKS and ECS container platforms.
• Experience administering relational database environments.
• Experience with infrastructure automation and configuration management tools such as Chef, Ansible, or Puppet.
• Experience supporting SAN and NAS storage technologies. 
• Experience working with Okta identity and access management solutions.
• Experience coordinating hardware replacements and vendor-managed infrastructure activities.
• Experience administering Cisco UCS environments.
• Experience monitoring and maintaining enterprise AWS environments.
• Proficiency with PowerShell and other scripting languages used for automation and operational efficiency.

Whats in it for you?

Join an industry-leading cloud software company where innovation, collaboration, and continuous learning drive everything we do. At NICE, youll have the opportunity to work with cutting-edge cloud technologies, contribute to highly available global platforms, and grow your career through exposure to complex technical challenges and internal mobility opportunities.

As part of our global engineering organisation, youll collaborate with talented professionals who are passionate about technology, operational excellence, and delivering exceptional outcomes for our customers.

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work each week. Office days focus on collaboration, innovation, and strengthening connections with colleagues.

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors more than 3 billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud, and digital technologies, NICE is consistently recognized as a market leader in its domains, with more than 8,500 employees across 30+ countries. 

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.

Requisition ID: 11779
Reporting into: Director, Cloud Systems Engineering
Role Type: Individual Contributor 

Location: UK remote