New Business Development Manager – Managed Services

Department: Go-to-Market

Employment Type: Permanent

Location: London, UK, Remote, UK, Remote

Key Responsibilities

What youll be selling

• Customers love us. We consistently achieve a customer NPS of 90+, so you will have referenceable clients in every sector we serve.
• Trusted with critical platforms. Weve run mission-critical platforms for over 12 years, including a national rail ticketing platform and an automotive platform handling 250M+ transactions a day.
• Accredited, not asserted. Were an AWS Premier Tier Partner and certified AWS MSP, with AWS Data & Analytics and GenAI competencies, and a Databricks partner. Were also ISO 20000, 27001, 9001 and 22301 certified.
• Always on. UK-based 24/7 support and 99.9%+ availability across managed platforms.
• Measured on outcomes. We report on Experience Level Agreements as well as SLAs, covering user experience, data freshness, cost and business impact, not just uptime.
• Pays for itself. Clients typically see 20–35% recurring cloud savings through FinOps built into the service.
• Built for the AI era. AI-assisted monitoring and self-healing automation keep platforms improving, not just running.
• Easy to start. Structured onboarding takes clients from assessment to proactive operations in 4–8 weeks.

What youll own

• Your territory. Defining your target market, prioritising accounts and building a self-generated pipeline from a blank sheet.
• New managed services customers. Identifying and engaging organisations we dont yet work with, and winning multi-year managed services contracts for their data, cloud and AI platforms.
• Consultative discovery. Uncovering how the client operates today, from platform reliability and cost to skills gaps, security and compliance, and building the business case around outcomes such as lower total cost of ownership, reduced risk and a better customer experience.
• The commercial case. Shaping pricing, service scope, SLAs and contract structure with our managed service and finance teams, so every deal is profitable and deliverable.
• Onboarding and transition. Working with delivery to build credible transition plans, so clients can see exactly how we will take over and run their service.
• Your own pipeline. Generating opportunities through outbound outreach, events, networking, referrals and co-sell with AWS and Databricks.
• Land and expand. Turning new relationships into long-term partnerships, and spotting where a Colibri project can lead into a managed service, and vice versa.
• The full sales cycle. Taking opportunities from first contact through discovery, solution shaping, proposal or RFP, negotiation and close.
• Forecasting. Achieving monthly, quarterly and annual new-logo targets for monthly recurring revenue (MRR), with an accurate, well-qualified pipeline in our CRM.

Skills, Knowledge and Expertise

• A proven managed services new-logo record. You have consistently exceeded targets by winning net-new managed services customers rather than renewing or growing existing accounts. Be ready to walk us through specific contracts you won, their terms and value, and how you won them.
• Built from nothing. Youve taken an empty territory and built a pipeline through your own prospecting, and you enjoy the autonomy that comes with it.
• Recurring-revenue know-how. You understand how managed services are scoped, priced and delivered, including SLAs, service scope, transition and the economics of a multi-year contract.
• Experience selling managed data platforms, cloud operations, FinOps or MLOps services
• A track record of co-selling with AWS or Databricks, including using partner funding programmes
• Familiarity with public sector buying routes such as G-Cloud and Crown Commercial Service frameworks
• Relationships and experience selling into financial services, energy or transport

Benefits

What youll get

• A competitive salary, depending on experience, with an uncapped commission structure
• Salary Sacrifice Pension plan of 5+3
• 25 days annual leave + 1 birthday day
• Private Medical and wider benefits
• Remote-first within the UK, with flexibility around client needs