Customer Engineer

Location: Remote - Canada

Department: Professional Services

Narvar is Growing! We are looking for a Customer Engineer who is passionate about helping customers, solving complex problems, and playing a pivotal role in the success of our clients. If you have a strong technical aptitude, extensive customer-facing experience, and thrive in a fast-paced environment, we want to hear from you!

As a Customer Engineer, you will be instrumental in scoping requirements, collaborating with clients to integrate our APIs, and deploying solutions for some of our largest enterprise customers. You will join a dedicated team of Customer Engineers and Project Managers who are committed to delivering exceptional results for our customers and making an impact on the business.

Day-to-Day Responsibilities: 

• Lead technical onboarding for top-tier enterprise retailers and innovative direct-to-consumer brands.
• Provide consultative guidance to ensure seamless integration with Narvar’s solutions, maximizing product value and customer success.
• Leverage customer business requirements and your Narvar product expertise to create clear and effective technical specifications.
• Develop and validate solutions using web technologies such as APIs, JSON, CSS, HTML, and JavaScript, focusing on delivering seamless customer experiences.
• Partner cross-functionally with technical and business stakeholders, both internal and external, to ensure successful project delivery.
• Contribute to the growth of our global Professional Services team through the creation of documentation, process improvements, and the development of internal tools and training programs.

What We’re Looking For:

• 3-7+ years of experience working on enterprise-level software projects as a technical lead.
• Hands-on experience with web technologies such as APIs, HTML, CSS, and JavaScript, with proficiency in JavaScript or related languages.
• Strong ability to thrive in a fast-paced environment, with excellent time management and prioritization skills.
• Bonus: Experience with iPaaS, retail and e-commerce platforms, order management systems (OMS), inventory management, WMS, TMS, supply chain, or logistics is a plus.

Why Narvar?

Were on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. Thats why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If youve ever bought something online, theres a good chance youve used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, weve served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. Were a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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