Senior Staff Engineer, (HRSD,ITSM,SPM)

Location: Remote, in, Remote

Company Description

👋🏼 Were Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. Were looking for great new colleagues. Thats where you come in.oss-functional teams to ensure successful project execution and delivery

Job Description

REQUIREMENTS:

• Experience: 7+ years in development
• Strong experience in SPM, CSM, and ITSM modules
• Hands-on experience with Service Portal and Integrations
• Strong experience in designing, developing, and implementing solutions across enterprise environments
• Experience in gathering business requirements and translating them into scalable technical solutions
• Strong knowledge of platform architecture, configuration, and customization
• Hands-on experience with scripting, including Business Rules, Client Scripts, UI Policies, and UI Actions
• Experience with Jelly Scripting and AngularJS
• Experience in developing and maintaining integrations with third-party and enterprise applications
• Strong understanding of development best practices and governance
• Experience in component integration testing and troubleshooting
• Strong analytical, problem-solving, and debugging skills
• Excellent communication and stakeholder management skills
• Experience in ITOM, GRC, or HRSD modules will be an added advantage
• ITIL knowledge is preferred

RESPONSIBILITIES:

• Work with global teams to implement and enhance solutions across multiple locations
• Provide technical expertise for development, primarily within SPM and CSM modules
• Design, develop, and maintain integrations with enterprise applications
• Understand business requirements and support process standardization through effective platform design
• Develop, configure, and customize applications and workflows
• Create scalable technical solutions aligned with business objectives and platform best practices
• Configure and customize using UI Policies, UI Actions, Business Rules, and Client Scripts
• Develop solutions using Jelly Scripting and AngularJS where required
• Perform component integration testing and support end-to-end solution validation
• Troubleshoot and resolve application, integration, and platform-related issues
• Collaborate with business stakeholders, functional teams, and technical teams to deliver high-quality solutions
• Ensure adherence to development standards, governance, and security best practices
• Participate in design reviews and provide recommendations for platform improvements
• Support platform upgrades, enhancements, and continuous improvement initiatives
• Contribute to the successful implementation and adoption of modules across the organization

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field