Executive Assistant (Remote-Hybrid Role)

Location: Manila, Metro Manila, Philippines

Department: Customer Success

Workplace: hybrid

Employment Type: full

Description

YOUR ROLE AS AN EXECUTIVE ASSISTANT

The Executive Assistant’s primary duty is to ensure that all stated, unstated, and anticipated needs of the clients are cared for and actioned with the highest quality, regardless of who worked on the task. You will be responsible for managing the client and their expectations, managing usage and available resources and promoting the values of Sigrid.

As an Executive Assistant, you will be expected to perform the following:

• Build strong business relationships with your clients by ensuring high quality of work on all tasks, regardless of who worked on it.
• Manage client complaints and resolve issues effectively and in a timely manner.
• Manage client’s usage through proper planning and setting client’s expectations. Consequently, increase usage of under-utilized accounts by working closely with the Customer Success Manager.
• Ensure timely and high-quality resolution of all tasks, in compliance to Sigrid’s SOPs.
• Perform daily overall health check of each clients’ account
• Manage resources through proper delegation and monitoring of work quality.
• Effectively manage day to day work, primarily focused on account clean-up, task resolution, and time management
• Identify learning opportunities and coordinate with the Customer Success Manager to put together a recommendation for the company’s overall improvement.
• Ensure the quality of work of all staff on all client-related tasks.
• Ensure that the client’s preferences and information are captured and stored securely in compliance to our SOPs

Requirements

• Bachelors degree or equivalent work experience preferred
• 1–2 years of experience as an Executive Assistant
• A high level of spoken and written business English: the ability to use the language fluently and accurately on all levels and as normally pertinent to professional needs; the ability to understand and participate in any conversation within the range of ones own personal and professional experience with a high degree of fluency and precision of vocabulary
• Excellent time management skills: knows how to prioritize work and able to multi-task to get things done in an efficient manner
• Can handle research, preparation of presentations, data entry, maintenance and monitoring of memberships, online accounts, and bills payable.
• Proficiency in MS Office and web-based applications
• Has high attention to detail
• A strong sense of customer service and enjoys anticipating the needs of others
• With strong analytical skills and is able to understand information immediately
• Ability to work efficiently, think clearly, and solve tasks accurately under pressure
• Pro-active and resourceful self-starter
• Desire and ability to work in a fast-paced technology environment
• With a quiet place at home away from any disturbance, a laptop, a smartphone, and a fully running Wi-Fi connection of 10mbps or higher
• Priority will be given to those who can start immediately with updated NBI and can present a Fit to Work clearance.

Benefits

At MySigrid, we invest in the people who power our growth.

We believe that when our team thrives, everything else follows — so weve built an environment where your career and your life outside of work are equally valued.

What we offer:

• A collaborative and supportive work environment that values creativity and initiative.
• A fast-paced, high-energy atmosphere where your expertise will directly contribute to business growth.
• Competitive salary package.
• Paid Time-Offs.
• HMO Package for the employee and two legal dependents.
• Reimbursable internet charges.
• Comprehensive training and continuous learning advantages.
• Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes.
• High importance to work-life balance with the opportunity to work from home part of the week.
• Opportunity to venture into other areas of the business as you continue to contribute to the companys growth.
• Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.
• Work in a corporate culture that encourages collaboration, emphasizing our core values: Integrity, Passion, Teamwork & Respect, Pro-activeness, Accountability, and Determination.

Co-Working days

MySigrid has a co-working office in Ortigas where the whole team meets once a month at a minimum.