Senior Implementation Manager

Location: Movable Ink - Remote - United States

Department: Client Experience

As an Implementation Manager you will work with some of the world’s best known brands, enabling them to deliver a highly personalized email and mobile program, using both our AI and personalization products. You will act as a product expert and the owner of projects to launch new clients on both the Studio and Da Vinci platforms. Using your Client and Project Management expertise and technical prowess you will partner with our clients and internal teams to understand their goals, then develop project plans using industry standards and manage them through to completion. Naturally curious with an attention to detail, you’ll navigate issues as they arise and ensure they meet a resolution.

Responsibilities:

• Day to day point person and Project Manager for launching new clients, communicating and collaborating throughout the implementation, and holding regularly scheduled calls with clients and internal teams to meet deadlines
• Possess an understanding of clients business, data, program goals; implement quick and sophisticated use cases to ensure Movable Ink’s software drives measurable and scalable value
• Build a strong rapport with new clients immediately; show expertise and earn trust to create a strong relationship. 
• Design custom, technical solutions for your clients, partnering closely with developers, engineers, architects and product owners
• Perform platform training and evangelizing for our best practices and suggested product implementation. Overcome common objections and questions to quickly move launches forward.
• Build excitement about their success with the service and do everything necessary to hit their goals/KPIs
• Configure and thoroughly QA campaigns ahead of launches

Qualifications:

• 4+ years of account, project, or implementation management experience required
• Hands-on experience with mobile messaging platforms is required, with strong SMS and MMS knowledge being essential; Push experience is also highly valued.
• Experience with email service providers, cloud-based large data warehousing solutions, data lakes, and ETL processes is strongly preferred.
• Ability to multitask, prioritize, and manage time efficiently
• Good communication skills and the ability to synthesize complex topics for multiple audiences
• Proficiency with the technologies that underpin the modern web (HTML, JavaScript, APIs, etc.)
• Strong troubleshooting and problem-solving skills
• Comprehensive knowledge of digital marketing strategies
• Attention to detail and a strong commitment to quality
• Strong technical affinity and the ability to quickly learn and use new technologies