Implementation Manager

Location: Movable Ink - Remote - United States

Department: Client Experience

As an Implementation Manager you will work with some of the world’s best known brands, enabling them to deliver a highly personalized email and mobile program, using both our AI and personalization products. You will act as a product expert and the owner of projects to launch new clients on both the Studio and Da Vinci platforms. Using your Client and Project Management expertise, you will partner with our clients and internal teams to understand their goals, then develop project plans using industry standards and manage them through to completion. Naturally curious with an attention to detail, you’ll navigate issues as they arise and ensure they meet a resolution.

Responsibilities:

• Day to day point person and Project Manager for launching new clients, communicating and collaborating throughout the implementation, and holding regularly scheduled calls with clients and internal teams to meet deadlines
• Possess an understanding of clients business, program goals and objectives; implement varied use cases to ensure Movable Ink’s software drives measurable and scalable value
• Build a strong rapport with new clients immediately; show expertise and earn trust to create a strong relationship 
• Perform platform training and evangelizing for our best practices and suggested product implementation. Overcome common objections and questions to quickly move launches forward.
• Lead and collaborate on custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
• Build excitement about their success with the service and do everything necessary to hit their goals/KPIs
• Configure and thoroughly QA campaigns ahead of launches
• Partner closely with sales and architects throughout the Implementation period to retain clients and upsell their accounts

Qualifications:

• 2+ years of account, project, or implementation management experience required
• Direct experience working with enterprise mobile or email service providers (Attentive, Airship, Bird, Sinch, Vibes, Salesforce Marketing Cloud, Oracle Responsys, Adobe Campaign, Adobe Journey Optimizer, Braze, Epsilon, Cordial, Cheetah Digital, Bloomreach, Zeta, Iterable)
• Strong understanding of the mobile & email marketing space and strategies 
• Ability to multitask, prioritize, and manage time efficiently
• Good communication skills and the ability to synthesize complex topics for multiple audiences
• Understanding of the technologies that underpin the modern web (HTML, JavaScript, API’s etc.)
• Strong troubleshooting and problem-solving skills
• Attention to detail and a strong commitment to quality
• Strong technical affinity, ability to quickly learn and use new technologies

This role is remote and open to candidates located in the Western United States.