Inside Sales Representative

Location: North Carolina (Remote), South Carolina (Remote)

Time Type: Full time

Job Description

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Overview:

The Inside Sales Representative is responsible for supporting Mitel channel partners and helping drive revenue growth through proactive sales support, partner engagement, and business development. This role serves as a key day-to-day resource for channel partners, helping them navigate Mitel tools, programs, products, resources, and processes while identifying opportunities to increase partner engagement and sales.

Responsibilities:

• Serve as a primary day-to-day point of contact for assigned channel partners and provide responsive, high-quality support.

• Develop strong working relationships with partners and become a trusted resource for their questions, needs, and business opportunities.

• Assist partners with product, pricing, quoting, ordering, program, and general sales-related questions.

• Help resolve partner issues by coordinating with the appropriate internal Mitel teams.

• Proactively communicate relevant Mitel programs, promotions, product updates, resources, and initiatives to partners.

• Analyze sales data and partner performance metrics to provide insights and recommendations.

• Collaborate with marketing teams to develop partner enablement materials, promotional campaigns, and sales resources.

• Proactively reach out to partners to identify opportunities, follow up on leads, and encourage sales activity.

• Support partners throughout the sales process, from initial opportunity identification through close.

• Help partners identify the right Mitel solutions based on customer requirements.

• Monitor partner activity and identify opportunities for increased revenue, product adoption, or expansion.

• Work closely with internal teams to enhance channel partner satisfaction and streamline processes.

Requirements:

• Bachelors degree, or experience in lieu of education

• Additional 2+years of experience in inside sales, customer service, account management, or a related role

• Strong interest in technology, telecommunications, and channel sales.

• Excellent communication and interpersonal skills with the ability to build relationships.

• Analytical mindset with proficiency in Microsoft Excel, PowerPoint, and CRM tools (Salesforce experience is a plus).

• Self-motivated, eager to learn, and able to work independently and in a team environment.

• Strong organizational skills and attention to detail.

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Total Target Compensation: $66,600-$83,200

This range includes base salary plus commission; a general description of the commission structure is available upon request. The range above is inclusive of the target incentive.

Exact Compensation may vary based on skills, experience, location, market data and existing team equity.

Mitel offers a comprehensive benefit program which includes affordable Medical, Dental, Vision, Life and Disability Insurance, Matching 401(k) plan, Paid time off (holiday, vacation and sick), Employee Assistance Program, Reward and Recognition Programs and more! Benefits may vary based on full-time or part-time employee status.

At this time, we are not offering sponsorship for US work authorization for any new job applicants.

To ensure our hiring process is fair, efficient, and transparent, we want to inform all applicants that we may use Artificial Intelligence (AI) technologies, including third party tools to screen resumes and match candidates to job opportunities based on their skills and experience. All applications are also reviewed by our hiring team, and final decisions are made by our hiring managers. Kindly review our privacy policy (Mitel Privacy Policy) for more information and to understand how to exercise any of your rights. 

For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

Mitel provides equal opportunities to all applicants and employees. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, national origin, sexual orientation, ancestry, sex (including gender identity, pregnancy, childbirth, or related medical condition), parental status, age, religion or religious belief, creed, disability, medical condition, genetic information, marital status, citizenship status, military service, political affiliation, or any other characteristic protected by state, federal law, or local ordinance. 

These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, demotions, transfers, compensation changes, training, career development programs, layoffs, and terminations.

The Affirmative Action Plan is available for viewing to any employee or applicant for employment upon request.

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