Patient Service Representative - Billing

Location: Remote

Department: Customer Experience

Patient Service Representative - Billing: 🤝🧾

The Patient Service Representative - Billing works within our Clinical Operations team and serves as a link between patients, the practice, and the healthcare system. They are often the initial point of contact for patients at Midi, entrusted as brand ambassadors to deliver and maintain the highest level of service throughout each patients journey.

The Patient Service Representative team at Midi ensures that patients receive necessary support during their care, facilitates new patient registration, guides patients through the healthcare system, and bridges any communication gaps. Specifically, the Patient Service Representative - Billing focuses on handling billing-related issues and cases. They assist patients with billing inquiries, insurance questions, and complaints, aiming to provide a superior customer service experience:

This job is “HOT”: 🔥

• Make a real impact on women’s health – Help patients navigate their healthcare journey with care and clarity.
• Work from anywhere – Enjoy full remote flexibility while being part of a mission-driven, collaborative team.
• Shape the future of a growing startup – Contribute to processes, tools, and workflows as Midi Health expands and innovates in women’s care.

Business impact: 📈

• Serving as the primary contact for patients, ensuring effective communication.
• Collaborating with clinical teams to verify insurance coverage and benefits before telehealth appointments.
• Assisting patients in understanding financial obligations and payment options.
• Utilizing Zendesk to promptly and professionally resolve patient billing inquiries.
• Participating in audits to detect billing discrepancies and trends affecting patient and cross-departmental billing.
• Contributing to cross-functional initiatives to improve patient experiences and optimize billing processes.
• Assisting patients with verifying information, scheduling appointments, and updating Electronic Health Records (EHR).
• Managing intake procedures, including healthcare and insurance forms, and collecting payments.
• Adhering to organizational and regulatory guidelines to safeguard patient privacy and safety; safeguarding patient Protected Health Information (PHI) to maintain privacy.

What you will need to succeed: 🌱

• 2-5 years providing a best-in-class patient/customer experience
• 1-2 years of billing experience (preferred)
• 2 years of Zendesk experience 
• 2 years of EMR (Athena preferred) experience 
• 2 years of Google Workplace experience (required) 
• Strong, professional verbal and written communication skills
• Requires a strong, reliable internet connection and a quiet, distraction-free workplace

Hours: Were seeking candidates available to work Monday through Friday within the following shift times:
10am - 6:30pm EST (9-5:30 CST, 7am-3:30 PST) and/or 2pm - 10:30pm EST (1pm-9:30 pm CST, 11am - 7:30pm PST)

What we offer: 💼 ✨

• Compensation = $23/hr, full-time non-exempt 
• Opportunity to join a growing start-up at the ground level 
• Health, dental, vision and paid time off
• 100% remote environment, Midi laptop and work-from-home stipend

The interview process will include: 📚

1. Recruiter Interview (30 min)
   
   
2. Hiring Manager Interview (30 min)
   
   
3. Final Interview (30 min)

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