Senior Manager - Compliance Governance

Location: San Francisco, CA, New York, NY, Portland, OR, or Remote within United States

Department: Compliance

Mercury is building radically different banking and offering a complete finance stack for startups and business owners. We work hard to create the easiest and safest banking* experience possible to simplify entrepreneurs’ and business owners’ financial lives. At Mercury, compliance is a strategic function. We have a modern approach where teams move fast and compliance provides the frameworks, systems, and regulatory expertise that make that speed sustainable while protecting our customers and earning their trust.

Were hiring a Senior Manager, Compliance Governance to lead the core programs of Mercurys Compliance Management System: compliance risk assessment, enterprise policy governance, enterprise compliance training, and compliance reporting, along with oversight of compliance issues. This leader will mature these programs to meet the expectations of a regulated bank and lead them through regulatory examinations. Mercury has obtained a provisional national bank charter and is currently building towards final approval.

This role is well-suited for someone who knows what regulators expect from a CMS and can adapt established frameworks to how Mercury actually operates. The individual will lead a team of compliance professionals, be a key leader within Mercurys Compliance team, and operate in a highly collaborative environment. The role involves especially close coordination across the Compliance function, with partnership with Enterprise Risk, Legal, Internal Audit, executive leadership, and our banking* partners.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Key Responsibilities

• Lead and develop the Compliance Governance team: set priorities, hold a high bar, and develop your team’s capabilities.
• Own the compliance risk assessment, including methodology, execution, and alignment with Mercurys enterprise risk framework.
• Own enterprise policy governance: the policy lifecycle, standards, and ownership across Mercury.
• Own enterprise compliance training: a risk-based curriculum that measures whether training works, not just whether people completed it.
• Oversee compliance issues within Mercurys enterprise issues management program, partnering with Enterprise Risk Management on identification, remediation, and validation.
• Design and deliver compliance reporting to executive leadership and governance committees, with metrics that show whether programs are working.
• Support exam and audit readiness for the CMS. 
• Provide credible challenge across the business and escalate when its warranted.
• Use technology and automation to make governance programs scalable, measurable, and less manual.
• Partner across Compliance (Advisory, Oversight & Monitoring, Financial Crimes) and with Risk, Legal, and Internal Audit.

Qualifications

• 8+ years of experience in compliance or risk management at a fintech, bank, or other regulated financial institution, including 3+ years leading teams
• Hands-on experience owning core CMS components, such as compliance risk assessment, policy governance, training, compliance reporting, or issues management
• Experience leading or playing a central role in regulatory examinations, including managing requests, engaging with examiners, and responding to findings
• Broad knowledge of banking regulations, including consumer protection and BSA/AML, sufficient to provide credible challenge with subject matter experts
• Demonstrated ability to present compliance programs to, and persuade, executive leadership, Board committees, banking partners, and regulators
• Pragmatic judgment, with the ability to tell which framework requirements are non-negotiable and which can be tailored to the business
• Strong understanding of 1LOD/2LOD roles and how Compliance should govern, challenge, and partner with the business
• Proficient with AI tools, or eager to get there, to drive efficiency in compliance work
• Willingness to roll up your sleeves, with a high quality bar and a strong sense of ownership
• Excellent written and verbal communication skills

Preferred Qualifications:

• CRCM or a comparable compliance certification
• Familiarity with enterprise and operational risk management frameworks
• Experience with GRC platforms and compliance automation

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

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