Payer Enrollment Account Specialist

Location: Remote

Department: Operations

The Payer Enrollment Account Specialist is responsible for ensuring the accurate and timely processing of health plan enrollment requests on behalf of Medallion’s clients by closely partnering with our vendor. While the Specialist primarily oversees and manages vendor performance to achieve timely, high-quality enrollments, they are also expected to personally complete highly escalated enrollments when necessary.

This position requires the management of multiple client accounts, with a focus on maintaining overall client health and satisfaction while ensuring compliance with established Service Level Agreements (SLAs) and Service Level Objectives (SLOs). The Specialist will act as a subject matter expert in payer enrollment requirements, facilitate effective collaboration between internal teams, vendors, and payers, and proactively address any barriers to successful enrollment.

Compensation for this role is between $20/hr - $28/hr depending on location and level. 

Responsibilities:

• Oversee the end-to-end health plan enrollment process—from application retrieval to client notification—by coordinating with external vendor partners; directly complete highly escalated enrollment requests as needed.
• Ensure that all in-process enrollments are appropriately monitored through consistent follow-up (via telephone, email, and portal), and maintain thorough, timely documentation within Medallion systems.
• Maintain in-depth understanding of payer-specific enrollment requirements, including prerequisites, required forms, completion standards, supporting documentation (e.g., DEA certificates, CVs), and applicable regulations.
• Ensure that all necessary supporting documentation is accurately maintained in provider profiles, including onboarding documents, application copies, welcome letters, and other related correspondence.
• Prepare client updates to communicate enrollment status and progress as required.
• Build and maintain strong working relationships with payer representatives and contracting departments to help streamline future submissions and improve approval timelines.
• Support revalidation processes to maintain active provider participation in health plans.
• Track and monitor payer enrollment timelines and deadlines to ensure compliance with submission requirements.
• Investigate and resolve enrollment delays, rejections, or discrepancies by effectively coordinating with providers, payers, and vendor partners.
• Stay current with payer policies, state and federal regulations, and industry best practices relevant to enrollment processes.
• Perform other duties and responsibilities as assigned.

Skills and Requirements:

• Familiarity with payer enrollment-related applications and processes.Typically this is seen with at least 3+ years of direct experience with enrollments
• Expertise in using GSuites tools include GSheets, GDocs, and GMail
• Detail oriented and able to ensure the complex enrollment packages are complete and correct
• Able to communicate well with a wide variety of internal and external contacts at all levels of the organization
• Must be able to work cohesively in a team oriented environment and be able to foster good working relationships with others both within and outside the organization