On Call Coordinator - West Coast Weekends Remote/Bilingual

Location: Columbia, MD, US

Employment Type: Full Time

Maxim Healthcare is currently seeking an On-Call Coordinator. 

Ideal Candidate will be located in PST time zone to support High Volume PST Weekend needs and be bilingual. 

The On-Call Coordinator provides scheduling and client coordination during non-business hours and provides support to the branch recruiters in staffing and coordinating issues after normal business hours. This can include, but is not limited to, answering incoming calls and coordinating the schedules of after-hours healthcare staff members.

The on-call coordinator is a part-time position and should not exceed 20 hours a week.

Essential Duties and Responsibilities:

• Responds to incoming calls to the office after normal business hours
• Responds in a timely manner (within 15 minutes) to any messages left
• Documents client, patient, and caregiver occurrences in the system of record
• Communicates with clients when an employee has called off or is running late
• Delegates and plans tasks to appropriate staff (back-up coordinator, internal RN) when necessary
• Informs appropriate staff of any personnel changes and scheduling need that arises
• Staffs call-outs as soon as message is received
• Troubleshoots other after-hours issues that arise, and delegates appropriately
• Keeps office staff informed of outstanding issues at the beginning of normal business hours
• Other duties as assigned 

Minimum Requirements:

• High School degree required
• Must have internet access and personal computer, laptop or smart phone
• Some experience in an office, with demonstrated effective communication skills and proven organizational and interpersonal skills
• Experience in customer service environment preferred
• Strong verbal communication skills required
• Proficiency with computers and Microsoft Office 

Salary: $60 - $100 per day