Patient Service Representative | Career Opportunities

Location: Grand Rapids, MI

Time Type: Full time

Job Description

Orthotics & Prosthetics

Shape Whats Possible: Patient Service Representative | Career Opportunities 

Please note: This is not a posting for a specific open position. We are building a network of talented Patient Service Representatives who are interested in future opportunities with Mary Free Bed Orthotics & Prosthetics + Bionics and our growing footprint. 

At Mary Free Bed Orthotics & Prosthetics + Bionics, we know that exceptional Patient Service Representatives do more than answer phones and schedule appointments. They create meaningful first impressions, build trusted relationships, and help ensure every patient feels welcomed, supported, and cared for throughout their journey. 

Our PSRs are often the first voice a patient hears and the first face they see. Their compassion, professionalism, and commitment to service help shape the patient experience every day. 

We are always interested in connecting with individuals who thrive in a fast-paced healthcare environment and share our passion for patient-centered care. 

Why Mary Free Bed? 

Mary Free Bed is one of the nations leading rehabilitation organizations, dedicated to restoring hope and freedom through rehabilitation. Our team members play an important role in helping patients access the care and support they need to achieve their highest level of function. 

As part of our team, youll have the opportunity to: 

• Make a meaningful impact on patients and families during important moments in their healthcare journey. 

• Work alongside experienced clinicians, technicians, and administrative professionals. 

• Serve patients across a diverse range of orthotic, prosthetic, and bionic services. 

• Build relationships with patients, referral sources, and healthcare partners. 

• Grow professionally within a respected and expanding healthcare organization. 

• Be part of a network connected to the #1 rehabilitation hospital in Michigan and one of the nations leading rehabilitation programs. 

What Its Like to Work Here 

Were proud of a culture that combines the resources of a leading healthcare organization with the feel of a close-knit team. 

At Mary Free Bed Orthotics & Prosthetics + Bionics, we believe our employees are our greatest asset. We are committed to creating an environment where team members feel supported, valued, and empowered to succeed. By investing in our people and making their well-being a top priority, we enable them to bring their best selves to work each day. We know that when we take care of our team, our team can provide exceptional care and service to the patients and families who depend on us. 

What We Look For 

Were interested in connecting with professionals who: 

• Deliver exceptional customer service with empathy, professionalism, and attention to detail. 

• Enjoy building relationships and creating positive experiences for patients and families. 

• Thrive in a fast-paced environment while effectively managing multiple priorities. 

• Communicate confidently with patients, providers, referral sources, and colleagues. 

• Bring strong organizational and problem-solving skills. 

• Value teamwork and contribute to a positive workplace culture. 

• Have experience in Orthotics & Prosthetics, rehabilitation, or other healthcare-related settings. O&P experience is highly sought after and strongly valued by our team. 

Our Reach 

Mary Free Bed Orthotics & Prosthetics + Bionics serves thousands of patients annually across multiple locations in Michigan, Indiana, and Virginia, with continued growth on the horizon. 

Stay Connected 

If youre interested in future Patient Service Representative opportunities with Mary Free Bed Orthotics & Prosthetics + Bionics, we encourage you to join our talent network. 

Whether youre an experienced healthcare professional, a seasoned customer service expert, or someone with valuable Orthotics & Prosthetics experience looking for your next opportunity, wed love to learn more about you and stay connected as our organization continues to grow. 

Compensation based on experience, starting from $19.50.

Join a team where relationships matter, culture matters, and every interaction helps shape whats possible for our patients. 

Mary Free Bed O&P+B (@mfb_opb) • Instagram photos and videos 

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