Senior Application Manager – Business Resiliency

Location: Cluj-Napoca - Decembrie

Remote Type: Hybrid

Time Type: Full time

Job Description

Company:

Marsh

Description:

We are seeking a talented individual to join our Business Resiliency Management team within Marsh Technology business. This role will be based in Cluj Napoca. This is a hybrid role that has a requirement of working at least three days a week in the office.

As the Senior Application Manager – Business Resiliency you will be responsible for the planning, development, implementation, and ongoing support of technology solutions for the Business Resiliency Management (BRM) Department. Working in partnership with business leaders and key stakeholders, you will identify business needs, define process requirements and system specifications, and deliver fit-for-purpose solutions.

This is a seasoned individual contributor role, ideal for someone who can manage projects end-to-end, work independently, support teammates, and collaborate effectively across the company. You will also help establish and promote best practices for software product delivery.

We will count on you to:

• Develop, configure, and maintain BRM applications and tools (e.g., Salesforce/Fusion, Everbridge, Power BI, Mobile App).
• Code, test, debug, and deploy software changes, ensuring delivery aligns with project plans and timelines.
• Promote updates to applications in line with the MMC System Development Lifecycle (SDLC) methodology.
• Independently design and build small technical modules and enhancements.
• Troubleshoot and resolve coding and configuration issues; support defect remediation and continuous improvement.
• Provide technical support for escalated issues and partner with the help desk to ensure timely resolution.
• Monitor trends in support tickets and technical support calls; provide insights to senior team members on system performance and improvement opportunities.
• Act as a technical resource and mentor for other analysts on the team.
• Partner with the team to develop project plans and communicate software development roadmaps and delivery status.

What you need to have:

• Subject matter knowledge in Business Resiliency and/or experience in risk management, compliance, or audit environments.
• Minimum 5 years of experience in software configuration and development, with strong exposure to Salesforce/Fusion and Everbridge.
• Strong analytical and problem-solving skills, with attention to detail and quality.
• Excellent communication and interpersonal skills, with the ability to translate technical topics for non-technical audiences.
• Strong organizational and project management skills; able to manage multiple priorities and deadlines.
• Proficiency with SDLC/ALM tools such as JIRA, Azure DevOps (ADO), and Planview.
• Professional proficiency in English.

Why join our team:

• Work in a motivated, multinational environment with strong learning opportunities and regular collaboration across countries.
• Be part of Marsh Tech’s Cluj Hub where you can develop your career, influence IS strategy, and contribute to high-impact initiatives.
• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
   

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.