Director of Human Resources Operations - Remote

Location: Solon, OH, United States

This role will support the Director of Human Resources in leading a highly functioning human resources team. Key responsibilities include ensuring all HR policies and practices comply with federal, state, and local laws by conducting regular audits and updating policies as needed. The role also involves supporting and implementing training programs to educate employees and managers on legal compliance, including anti-discrimination laws, workplace safety, and data privacy regulations. Additionally, the role requires developing and distributing clear, concise, and engaging internal communications regarding HR policies, benefits updates, and organizational changes. 

Furthermore, the role involves partnering with recruiting stakeholders to implement effective recruitment strategies to attract top talent, including job fairs, partnerships with educational institutions, and job postings. The Director will lead associate engagement practices aimed at increasing employee engagement and satisfaction, such as recognition programs, team-building activities, and AES surveys. Providing guidance and support to resolve associate relations matters in a fair and timely manner, advising managers on performance management practices, supporting, and promoting diversity and inclusion initiatives, establishing Take Care programs and resources to support employee well-being, and leading a transformational payroll organization to ensure compliance with required pay practices are also critical aspects of this role.  

CANDIDATE PROFILE

Education and Experience

2-year degree from accredited university in Business Administration, Human Resources Management, or related major, 2 year-experience in human resources management operations, or related professional area 

OR 

Bachelor’s degree in business administration, Human Resources Management or related major 

Preferred 

Experience in hospitality or contact center industries.

CORE WORK ACTIVITIES  

• Ensure all HR policies and practices comply with federal, state, and local laws by conducting regular audits and updating policies as needed. 
• Support and implement training programs to educate employees and managers on legal compliance, including anti-discrimination laws, workplace safety, and data privacy regulations. 
• Develop and distribute clear, concise, and engaging internal communications regarding HR policies, benefits updates, and organizational changes. 
• Organize and lead town hall meetings to address employee concerns, share company updates, and foster open communication between leadership and staff. 
• Partner with recruiting stakeholders and implement effective recruitment strategies to attract top talent, including job fairs, partnerships with educational institutions, and job postings. 
• Lead associate engagement practices aimed at increasing employee engagement and satisfaction, such as recognition programs, team-building activities, and AES surveys. 
• Provide guidance and support to resolve associate relations matters in a fair and timely manner. 
• Advise and provide guidance to managers on performance management practices, including setting goals, conducting evaluations, and providing constructive feedback. 
• Support and promote diversity and inclusion initiatives to create a more inclusive workplace culture. 
• Establish Take Care programs and resources to support employee well-being, including mental health resources, wellness programs. 
• Lead a transformational payroll organization and compliance with required pay practices. 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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About the Organization