Client Services Representative

Team: Customer Service

Location: Remote

Commitment: Full-Time

Workplace Type: remote

Salary:

Primary Responsibilities

Serve as a primary point of contact for clients, responding to inquiries received by phone, email, and client portal
Troubleshoot client concerns, provide timely solutions, and escalate complex matters to the appropriate manager
Build and maintain strong client relationships through proactive, professional communication
Identify opportunities to improve the client experience and overall service delivery
Collaborate with internal departments to address client needs and ensure issues are resolved effectively
Communicate client feedback to support ongoing process and service improvements
Maintain accurate and organized records of client communications and requests

Desired Background

Excellent written and verbal communication skills
Strong email and telephone etiquette
Professional, client-focused approach with strong problem-solving skills
Ability to work effectively in a fast-paced, team-oriented environment
Strong organizational skills and attention to detail
Proficiency with Microsoft Office and Adobe Acrobat
Familiarity with Microsoft Teams and Zoom
Experience with Front and ReporterBase is preferred but not required