Training Manager - Freelance, Remote

Department: Specialized Roles

Employment Type: Full Time

Location: Taguig City, Metro Manila, Philippines, Remote

The Impact you’ll make

• Build and continuously improve onboarding and ongoing training covering product science, brand voice, software platforms, and soft skills
• Create interactive training materials and certification checkpoints that reflect our brand voice and operational standards
• Scale the curriculum as the team and product line grow

• Facilitate high-energy, on-camera sessions that keep remote new hires engaged and confident from day one
• Coach agents with direct, constructive feedback delivered with care and encouragement
• Manage session scheduling and cohort logistics

• Turn complex product science and SOPs into clear, memorable content agents can apply on the floor
• Create and maintain knowledge base cards that stay accurate and on-brand
• Build and maintain a centralized knowledge management system

• Design and own the AI training curriculum for the CX team
• Train and refine our internal AI-driven knowledge management tools
• Keep up with new AI tools and identify where they can improve how the team learns and works

• Measure new-hire ramp performance and training effectiveness, and adjust the curriculum based on real data
• Partner with CX leadership to identify team-wide skill gaps and build targeted refresher programs
• Embody and instill our culture and values from a new hire’s very first day

Skills, Knowledge and Expertise

• Proven experience building and delivering training programs in a customer-facing environment (call center, retail, hospitality, or similar)
• Extensive experience leading live, interactive training sessions on camera, with strong presentation and public speaking skills
• Hands-on experience with AI tools and modern knowledge management platforms
• Excellent written and verbal communication with a sharp ear for tone, empathy, and brand voice
• Strong organizational skills to manage curriculum development, scheduling, and performance metrics at the same time

• Technical skills
  • Curriculum design and building interactive learning materials
  • Live virtual facilitation and public speaking
  • Comfort with generative AI tools and knowledge management systems
  • Using performance data to improve training
  • Bonus: experience with CRMs, helpdesk platforms, e-commerce management platforms, and internal communication tools
  • Bonus: experience building or maintaining a centralized KMS
  • Bonus: prior training experience at a supplement, wellness, or DTC e-commerce brand, or at a global brand known for high-touch customer service
    
    
• Soft skills and traits
  • Front-of-room energy: you light up a room (virtual or otherwise), command attention on camera, and keep groups engaged
  • A coaching mindset that pairs direct feedback with encouragement
  • The ability to simplify complex science into clear, memorable lessons
  • A genuine passion for health, wellness, and personal growth
  • Warmth balanced with precision: people feel both cared for and confident around you

• Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
• Internet speed of at least 40MBPS
• Headset with an extended mic that has noise cancellation and a webcam
• Back-up computer and internet connection
• Quiet, dedicated workspace at home

• You take true ownership: when an issue or project crosses your path, you take full responsibility for moving it forward.
• You welcome feedback and see it as fuel for growth, not friction.
• You hold a high bar for excellence and refuse to settle for “good enough.”
• You drive momentum: you move fast, stay resilient, and help others rise with you.
• You believe great training changes how people feel about their work, and you want to be the person who makes that happen.
• You care about brand voice and customer trust, and you want to help build a team that protects both.

• Remote position
• Must have a reliable internet connection and a quiet workspace
• Required to provide own computer with Intel Core i5 or something similar or higher operating system

• 40 hours per week
• TBA

• $7 per hour
• No benefits package included

Benefits