Administrative Support Assistant (Security Systems Industry) - Freelance, Remote

Department: Specialized Roles

Employment Type: Full Time

Location: Taguig City, Metro Manila, Philippines, Remote

The Impact you’ll make

• Answer overflow phone calls when the office gets busy
• Redirect calls to the right person or department
• Manage a shared email inbox, including scheduling meetings and booking site visits for technicians or salespeople

• Fill out and write inspection reports (e.g., camera inspections, fire alarm inspections)
• Help write estimates, permits, and submittals

• Fill out subscriber forms to set up new customers in the CRM (Market)
• Keep customer and operational records accurate and up to date

• Book appointments and site visits
• Coordinate scheduling for technicians and salespeople

• Support basic social media activity aimed at increasing awareness and generating leads

Skills, Knowledge and Expertise

• Experience working in or closely with a security systems company (security systems, access control, fire alarms, or burglar alarms)
• Prior experience as a virtual assistant or in an administrative/admin support role
• Experience professionally handling business phone calls, including redirecting calls and scheduling appointments
• Experience with CRM systems and/or data entry for customer or subscriber setup
• Comfortable working under clear direction and supervision, rather than working independently or proactively

• Technical skills:
  • Comfortable managing a business phone line and redirecting calls appropriately
  • Experience with CRM platforms (ideally similar to Market) for scheduling, records, and customer setup
  • Ability to write clear, accurate inspection reports and assist with estimates, permits, and submittals
  • Basic social media management skills
    
    
• Soft skills:
  • Professional, warm, and clear phone presence
  • Detail-oriented and accurate, especially with reports and data entry
  • Reliable and consistent — shows up and follows through
  • Takes direction well and executes tasks as instructed
  • Stays calm and organized when call volume or workload spikes

• Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
• Internet speed of at least 40MBPS
• Headset with an extended mic that has noise cancellation and a webcam
• Back-up computer and internet connection
• Quiet, dedicated workspace at home

• You do your best work with clear instructions and defined responsibilities, rather than figuring things out on your own
• You take pride in getting the details right — reports, forms, and data entry that are accurate the first time
• Youre a steady, professional voice on the phone and in written communication
• Youre comfortable being one part of a team, reporting to and taking direction from an office manager
• You want a stable, structured admin role rather than a highly autonomous one

• Remote position
• Must have a reliable internet connection and a quiet workspace
• Required to provide own computer with Intel Core i5 or something similar or higher operating system

• 40 hours per week
• Monday-Friday, 9 AM-5 PM Eastern Time

• $7 per hour
• No benefits package included

Benefits